Puerto de la Cruz: Your Perfect Tenerife Getaway

Puerto de la Cruz, nestled on the vibrant northern coast of Tenerife, offers a captivating blend of traditional charm and modern holiday amenities. It's a destination that caters to all, from families seeking fun-filled days to couples desiring relaxation and adventure. Choosing the right accommodation is paramount to a memorable holiday, and understanding the nuances of local travel services, particularly airport transfers, ensures a seamless experience from the moment you touch down. This comprehensive guide will delve into an outstanding accommodation option and illuminate the essential details of navigating your travel logistics in Tenerife, ensuring your focus remains solely on enjoying your well-deserved break.

Discover the BLUESEA Puerto Resort: Your Home Away From Home

When considering where to stay in Puerto de la Cruz, the 4-star BLUESEA Puerto Resort Hotel stands out as an excellent choice, promising comfort, convenience, and a wealth of facilities designed for every guest. Located ideally within this picturesque town, the resort boasts 384 well-appointed rooms, catering to various group sizes and preferences. Its extensive amenities ensure that whether you're seeking relaxation, active pursuits, or family entertainment, your needs are met with exceptional service and a friendly atmosphere.

Unwind and Rejuvenate: Spa and Wellness Facilities

For those looking to escape the everyday stresses and indulge in some pampering, the BLUESEA Puerto Resort features a dedicated SPA. Here, guests can truly unwind with a selection of rejuvenating massages, revitalising facials, and soothing body treatments. Beyond the individual treatments, the spa area also includes a sauna, a Jacuzzi, and a traditional Turkish bath, providing ample opportunities for deep relaxation. It's important to note that these premium spa and treatment services are available at an extra charge, allowing guests to tailor their wellness experience to their desires.

Active Holidays and Leisure Pursuits

The resort prides itself on its extensive facilities for sports and leisure, ensuring there's never a dull moment. Guests can enjoy a wide array of outdoor activities, including volleyball, tennis, football, basketball, and petanque, perfect for friendly competition or simply staying active during your holiday. For indoor entertainment, a pool table is available (for a fee), alongside table tennis. A large lounge with a TV provides a comfortable space for socialising or catching up on your favourite shows. Fitness enthusiasts will appreciate the well-equipped gym, allowing you to maintain your routine even whilst away. The resort also features two inviting outdoor swimming pools, complete with convenient swim-up bars for refreshing drinks. For those visiting during cooler months, a heated pool is available from November to April, ensuring year-round swimming enjoyment. Younger guests are well catered for with a dedicated children's pool, a playground, and a games room, guaranteeing endless fun for the little ones.

Entertainment for All Ages

A highlight of the BLUESEA Puerto Resort experience is its exceptional entertainment programme. The dedicated entertainment team works tirelessly to provide a wide range of activities suitable for the entire family throughout the day. As evening descends, the resort comes alive with a variety of professional shows and engaging evening entertainment, creating a vibrant and joyful atmosphere for all guests to enjoy. Free Wi-Fi is accessible throughout the hotel, ensuring you remain connected with loved ones or manage any necessary online tasks with ease.

Comfortable Accommodation Options

The rooms at BLUESEA Puerto Resort are designed with guest comfort in mind, offering a serene retreat after a day of activities. Each room typically includes two single beds and a sofa bed, providing flexible sleeping arrangements. Standard amenities comprise a television, air conditioning, free Wi-Fi, and a private bathroom equipped with a hairdryer. Every room also features a private terrace or balcony, offering delightful views of either the glistening sea, the majestic mountains, or the resort's inviting swimming pools.

The hotel offers several room categories to suit different needs:

Delectable Dining with All-Inclusive Option

For ultimate convenience and value, the all-inclusive option at BLUESEA Puerto Resort is highly recommended. This allows guests to savour fabulous buffet-style breakfasts, lunches, and dinners, offering a diverse selection of culinary delights. In addition to the main meals, a varied selection of snacks is available throughout the day. From 10 am until 11 pm, guests on the all-inclusive plan can enjoy a wide array of beverages, ensuring refreshment is always at hand.

Guest Services and Accessibility

The hotel reception serves as a central hub for all your holiday needs. The friendly staff can assist with booking excursions, arranging various activities, and providing any other services you might require during your stay. The BLUESEA Puerto Resort is also designed to be accessible to people with reduced mobility, ensuring a comfortable stay for all guests. For those travelling by car, a private car park is available on-site, though please note this service incurs a fee.

Seamless Travel: Understanding Your Tenerife Transfers

Beyond finding the perfect place to stay, ensuring smooth and reliable transport is crucial for a stress-free holiday in Tenerife. Whether arriving at the airport or planning excursions, understanding the transfer process and available services is key. Below, we address common questions regarding booking, managing, and utilising transfer services on the island.

Booking Your Transfer: What to Expect

The process of securing your transfer is designed to be straightforward. Once you've submitted your request with all your details, it's securely sent to the reservations department. They will then provide you with a tailored quote based on your specific needs. It is of paramount importance to ensure all the details in your request are correct, as any errors derived from incorrect information cannot be the responsibility of the transfer provider. Once your booking is confirmed, it is your responsibility to thoroughly check all the information and notify the provider immediately if you find any discrepancies.

What's Included in Your Transfer Price?

The price for a transfer typically covers a one-way trip to your chosen destination. A return transfer, naturally, includes both the journey to your destination upon arrival and the return trip from that destination. For shared shuttle services, the price is per passenger, whereas private transfers are priced per vehicle, offering more exclusivity. It's customary to consider tipping your driver if you feel the service has been excellent, but this is entirely discretionary and not included in the base price. Be aware that additional charges may apply for specific items such as baby seats (where available), excess baggage, or specialised sports equipment like golf clubs or skis. Always clarify these requirements during your booking request.

Travelling with Babies and Children

When making your transfer request, it's essential to include all babies (0-2 years) and children (3-11 years) in your passenger count. This ensures the appropriate vehicle size and space are allocated. Laws regarding baby and child seats vary by country, but all our suppliers adhere to the current regulations in each location. For private transfers, a baby seat or booster seat is highly recommended for children under twelve or less than 135cm tall for safety reasons. We can guarantee pre-booked baby and booster seats in most destinations, so clearly indicate your needs in your request. If you plan to bring your own child seat for a private transfer, you must inform the provider beforehand to ensure the vehicle can accommodate it. It is your responsibility to fit the seat in the vehicle. Note that shared shuttle services, typically minibuses or buses, generally do not have compatible seats for child restraints.

Finding Your Transport Upon Arrival

Clear instructions for locating your arrival transport are provided on your reservation notification, which is generated electronically at the time of booking. It is absolutely critical that you travel with this notification, as it contains all the necessary details for meeting your representative or driver. The transfer provider cannot be held responsible for any failed transfers if you do not have your reservation notification with you. Should you, for any reason, be unable to locate your representative or driver, immediately call the provider's phone number listed on your reservation notification. You do not need to call to confirm your arrival at the airport; however, it is essential to call at least 24 hours before your departure for your return trip to confirm your pickup time.

Managing Your Return Journey

The booking procedure automatically calculates an approximate pickup time for your return journey, factoring in travel time plus an additional 2.5 hours for airport check-in. It is vital to thoroughly review the instructions in your booking notification, as return trip requirements can vary by destination. If you have booked a shared shuttle transfer, your pickup time may differ from the initial indication on your voucher. This is due to shared services having multiple pickup points. It is absolutely essential to call the provider during office hours at least 24 hours before your departure to obtain an accurate collection time. The supplier reserves the right to adjust pickup times based on local schedules and cannot be held responsible for failed collections if customers do not travel with their reservation notification, which contains the crucial contact information for confirmation.

Understanding Travel Duration and Luggage Policies

The travel times provided on websites and booking vouchers are estimates, based on normal conditions. Actual journey times may vary due to factors such as time of day, road works, street closures or detours, traffic volume, or local festivities. Shared trips, which involve multiple pickups, may naturally take longer than direct private transfers. Regarding luggage, the standard limit per person for all vehicle types is typically one standard suitcase (approximately 70cm high, 47cm wide, and 21cm deep) plus a small piece of hand luggage. Hand luggage must be of a reasonable size to be transported within the vehicle with you. If you are travelling with excess baggage, such as oversized suitcases, golf clubs, wheelchairs, skis, or pushchairs, it is imperative that you declare these at the time of your request. Extra charges may apply, and failure to notify could result in the need for additional transport to accommodate the excess baggage, incurring further local charges. In some cases, a vehicle fully loaded with passengers and their standard luggage might need to be upgraded to a larger vehicle to ensure comfort and safety. To avoid any complications upon arrival, it's best to call and clarify your specific needs when making your request.

Key Considerations for Your Transfer Service

Do I need to tip the driver?

Gratuities are not included in the price. Tipping is customary if you feel the service has been deserved, but it is entirely at your discretion.

Will the driver drop me off and pick me up at my hotel?

For both private transfers and shared shuttle services, the provider strives to offer a door-to-door service. However, there may be instances where this is not possible, such as due to road closures or pedestrianised areas. In such cases, chauffeurs will drop off and pick you up from the nearest accessible point. Please note that the supplier will not be responsible for the transportation of luggage from this point to your accommodation.

How long should I wait for a shared shuttle service?

The maximum waiting time for a shared shuttle transport is one hour from the moment you exit baggage reclaim and locate your representative. The provider will endeavour to keep waiting times to a minimum. Complaints regarding waiting times of less than one hour will not be considered.

What if my travel details change before departure?

If your travel details change before departure, simply contact the service provider by phone or email with your new details, and they will update your reservation. You will be responsible for any increase in price if the new trip involves a greater distance, longer time, a different vehicle type, location, or number of passengers.

What is the cancellation policy?

You can cancel your reservation at any time by sending an email. Cancellation charges may apply, and the specific cancellation policy of the provider will be detailed in the quote sent to you after your booking request is received.

What if my flight is delayed or cancelled?

If your departure flight is delayed or cancelled, you must call the provider using the telephone number on your reservation notification. If you are on a connecting flight and the first leg is delayed or cancelled, causing a subsequent delay to your arrival at your final destination where the transfer is booked, you will need to notify your new details in all cases. This ensures the supplier is informed and can reschedule your transport. In some destinations, night charges may apply, and if your new arrival time falls within this period, you will be responsible for paying them. Failure to notify of cancelled or rescheduled flights may result in the transportation being provided according to the original reservation details, in which case the provider will not be responsible, and no refund will be given.

Do you offer transfers for disabled passengers or those with folding wheelchairs?

The availability of transfers for disabled passengers depends on the destination and the specific provider. Some providers may not offer this service, so it's best to contact the call centre to confirm if your request is possible. For passengers with folding wheelchairs, this is generally accommodated. However, it is crucial to send an email advising the dimensions of the wheelchair and whether assistance is needed to board the vehicle. If assistance is required, a wheelchair-adapted vehicle might be more suitable.

Is insurance provided?

All providers carry full liability insurance. However, it is highly recommended that you have a valid personal insurance policy for the duration of your trip.

What is the policy on inappropriate behaviour?

The provider reserves the right to refuse transfer to anyone believed to be under the influence of alcohol or drugs. Additionally, any person whose behaviour or language is abusive, poses a threat or offense to the driver or other passengers, or causes damage to the vehicle is unacceptable. No refund will be given for services not rendered due to such reasons. Any damage caused to vehicles will be charged to the responsible individual.

What if my luggage is damaged or lost?

The contract for the transfer service is between you and the provider. As such, the transfer service itself cannot accept responsibility for the damage, loss, or theft of any luggage or personal items in transit. Any claim for compensation should be made directly to the service provider and will be subject to the laws and jurisdiction of the country where the service was provided. Your provider's name and contact details are on your voucher.

Can I book a transfer with multiple stops?

Yes, if the stops are all tourist centres or hotels, you can inform the provider, and they will accommodate additional stops. If they are private addresses, the complete address, including the area code, will be required. Please specify if these details will be the same for return trip pickups. Additional charges may apply.

Can I book excursions or larger itineraries?

Yes, two types of excursion services are offered. Firstly, if you know what you want to do and where to go, you'll need to provide the number of passengers, complete pickup and drop-off addresses, required vehicle and driver hours, an approximate route, and if you need a guide speaking English or another language. This information allows for a personalised quote. Secondly, if you're open to recommendations, provide a rough idea of your interests, and the provider can suggest and arrange something for you. Larger itineraries and tours can also be arranged by contacting the provider with your detailed plan.

Can I have the same driver for the return trip?

This cannot be guaranteed, but the provider can be contacted to see if it's possible based on driver availability.

Can I take pets on the transfer?

Generally, pets are not allowed on transfers. For the comfort of other passengers, pets are not permitted on shared shuttle services. For private transfers, it depends on the individual provider. If you wish to travel with a pet on a private transfer, you must contact the provider to check if this is possible.

Do you offer hotel-to-hotel transfers?

Yes, you can arrange transfers between different hotels by contacting the service provider with the details of the hotels involved.

Can I get a transfer service to a location not listed on the website?

Yes. When making your request, you can specify any desired destination. In the comments section of your request, you can provide additional details such as the exact address and location. With this information, agents will provide a budget tailored to your specific requirements.

Can a specific model of a given vehicle be provided?

In certain locations, it may be possible to provide a specific vehicle model, but this depends on the provider's fleet. You can contact the service provider with your request to see what can be arranged.

Conclusion: Your Perfect Tenerife Holiday Awaits

Choosing Puerto de la Cruz for your Tenerife holiday offers a fantastic experience, whether you're seeking vibrant activities or tranquil relaxation. The BLUESEA Puerto Resort provides an excellent base with its extensive facilities, diverse room options, and appealing all-inclusive dining. Complementing your stay with reliable and well-understood transfer services ensures that your journey to and from the resort, as well as any excursions around the island, are managed with utmost efficiency and comfort. By planning your accommodation and transport carefully, you can truly maximise your enjoyment of this beautiful Canary Island, creating lasting memories of a perfectly organised and delightful getaway.

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