18/04/2019
Navigating social care services can sometimes feel daunting, but in Derbyshire, the local council is committed to making it as straightforward as possible for residents to access the support they need. Whether you have a general query, require specific assistance, or wish to provide feedback, understanding the various contact methods is key. This guide will walk you through the primary ways to get in touch with Derbyshire's social care teams, ensuring you can reach the right people efficiently.
Derbyshire County Council offers several accessible channels for you to connect with their social care services. These methods are designed to cater to different preferences and needs, ensuring everyone can find a way to communicate effectively. From immediate phone assistance to written correspondence, your options are varied and clearly outlined.
The 'Call Derbyshire' Contact Centre
The primary point of contact for most enquiries, including social care, is the 'Call Derbyshire' contact centre. This dedicated team is equipped to handle a wide range of queries and can direct you to the most appropriate service or provide direct assistance. They are available during extended hours, making it convenient for most people to reach them.
- Telephone: 01629 533190
- Text Service: 86555
Opening Hours:
| Day | Hours |
|---|---|
| Monday - Friday | 8:00 AM - 6:00 PM |
| Saturday | 9:30 AM - 4:00 PM |
It's important to note that 'Call Derbyshire' also provides an out-of-hours service for urgent social care needs outside of these standard operating times. This ensures that critical support can still be accessed when it's most needed.
Online Enquiries and Website Information
For those who prefer digital communication or have non-urgent general enquiries, the Derbyshire County Council website is a valuable resource. You can often find direct email addresses for specific social care services listed on the relevant pages of their website. This allows for targeted communication if you know the specific department you need to reach. General enquiries can also be submitted through online forms, which are typically monitored during business hours.
Visiting the official Derbyshire County Council website will allow you to explore the various social care sections, which may include detailed information about services, eligibility criteria, and how to apply for support. Many pages will also feature specific contact details, such as email addresses or dedicated phone numbers for particular teams.
British Sign Language (BSL) Support
Recognising the importance of inclusive communication, Derbyshire County Council offers support for individuals who use British Sign Language (BSL). Through a partnership with SignLive, BSL users can connect with the council via a video interpreter. This service ensures that communication barriers are minimised, allowing BSL users to engage with social care services as easily as possible.
- Service Availability: Monday to Friday, 8:00 AM - 6:00 PM
- Cost: Free when contacting from your home.
This is a crucial service that underscores the council's commitment to accessibility for all residents.
For formal communication or if you prefer to correspond in writing, you can send a letter to the council's head office. This method is suitable for providing detailed information, documentation, or for official correspondence.
Postal Address:
Derbyshire County Council
County Hall
Matlock
DE4 3AG
Visiting County Hall, Matlock
If you need to visit the council in person, County Hall in Matlock is the central location. It's advisable to check the 'how to get here' maps on the Derbyshire County Council website before your visit to plan your journey effectively. Please be aware of the opening hours for the head office.
County Hall Opening Hours:
- Monday to Friday: 9:00 AM to 5:00 PM (Closed on bank holidays)
Important Information Regarding Behaviour
Derbyshire County Council places a strong emphasis on respectful interactions between residents and their employees. They are committed to treating everyone with courtesy and respect, and they expect the same in return. To ensure a safe and productive environment for their staff, they have a policy against abusive, offensive, or threatening behaviour.
Key Points on Acceptable Behaviour:
- Employees have the right to a safe working environment.
- Abusive, offensive, or threatening behaviour towards staff is not tolerated.
- The council will take firm measures to support employees facing unacceptable behaviour, which may include prosecution.
By adhering to these guidelines, you contribute to a positive and respectful experience for everyone involved in accessing or providing social care services in Derbyshire.
Frequently Asked Questions
What if my enquiry is urgent and outside of normal office hours?
If you have an urgent social care need outside of the standard 'Call Derbyshire' opening hours, they provide an out-of-hours service. You will typically be directed to this service when you call during these times.
Yes, some specific social care services have direct email addresses. These can usually be found on the relevant pages of the Derbyshire County Council website dedicated to those particular services.
Is the BSL video interpreter service available all week?
The BSL video interpreter service is available Monday to Friday, from 8:00 AM to 6:00 PM. It is a free service when contacted from your home.
What is the best way to make a complaint or give feedback?
While this guide focuses on general contact, for complaints or detailed feedback, it is advisable to check the Derbyshire County Council website for their specific complaints procedure, or to utilise the 'Call Derbyshire' contact centre who can guide you through the process.
Do I need an appointment to visit County Hall?
For general enquiries or to access services at County Hall, it's often best to call ahead or check the council's website for information on whether appointments are necessary for specific services or meetings.
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