LCC Badge Costs and Requirements

For anyone looking to operate as a driver or passenger assistant within the LCC network, obtaining a valid LCC-issued badge is a mandatory requirement. This badge serves as a crucial identifier, assuring both passengers and the LCC that you have met the necessary standards for your role. This article will delve into the specifics of the LCC badge, including the associated costs, the application process, and the important code of conduct that all badge holders must adhere to.

Understanding the LCC Badge and its Purpose

The LCC badge is more than just a simple identification card; it signifies that you have undergone the necessary checks and are deemed suitable to transport passengers, particularly in sensitive environments such as school and college transport. It is a testament to your commitment to safety, professionalism, and adherence to regulations set forth by the LCC. All drivers and passenger assistants are legally required to hold and prominently display their LCC-issued badge at all times while on duty.

Cost of Obtaining an LCC Badge

The primary cost associated with obtaining an LCC badge is linked to the required Disclosure and Barring Service (DBS) certificate. A current DBS certificate is a prerequisite for any badge application. The fee for the badge application itself is contingent on whether your DBS certificate is registered with the online update service.

• Badge Application Fee (with online DBS): If your DBS certificate is registered with the online update service, the application fee for the LCC badge is £12. This service allows for quicker verification and updates to your DBS status.
• Lost or Damaged Badges: In the unfortunate event that you lose your LCC badge or it becomes damaged, a replacement badge can be issued. The fee for a replacement badge is £5. It is important to report lost badges promptly to the LCC.

It's important to note that the cost of the DBS certificate itself is separate from the LCC badge application fee. You will need to factor in the cost of obtaining a new DBS certificate if you do not already have one that is eligible for the online update service.

The Application Process

Applying for an LCC badge involves several steps to ensure all applicants meet the required standards. The process typically includes:

• DBS Certificate: Obtaining a current DBS certificate is the first and most critical step. You can apply for a DBS certificate and the badge concurrently.
• Badge Application: Once you have your DBS certificate, you can proceed with the badge application. The LCC will provide the necessary forms and guidance for this process.
• Renewal: LCC badges are valid for a period of three years. Applications for renewal can be made up to three months before the expiry date of your current badge. It is crucial to keep track of your badge's expiry date to ensure uninterrupted service.

Code of Conduct for LCC Badge Holders

Adherence to a strict code of conduct is paramount for all LCC badge holders. This code ensures the safety and well-being of passengers and maintains a professional standard within the transport service. Key aspects of the code of conduct include:

Essential Conduct Requirements:

• Wear Your Badge: Always wear your LCC badge visibly while on duty.
• Communication: You must be able to communicate effectively with passengers. This includes understanding their needs and providing clear information.
• Device Usage: The use of personal devices is strictly prohibited while operating the vehicle. This is to maintain focus on the road and passengers.
• Professionalism: Be courteous, professional, and well-presented at all times.
• Substance Abuse: Driving under the influence of drugs or alcohol is strictly forbidden and carries severe penalties.
• Authorised Passengers: Only transport passengers who have been authorised by the LCC.
• Smoking/Vaping: Smoking or vaping within the vehicle is strictly prohibited.
• Child Locks: Ensure child locks are always engaged when transporting children.

Reporting Obligations:

• Criminal Convictions: You are obligated to report all criminal convictions or court proceedings to both the LCC and your employer.
• Incidents and Near Misses: All incidents and near misses must be reported online to the LCC. This helps in identifying potential risks and improving safety measures.

Route Suitability and Changes

Drivers and passenger assistants must be aware of and adhere to approved routes and pickup/drop-off (PUDO) points. If an approved stop is found to be unsuitable for any reason, it is essential to notify your manager or contact the LCC directly via email at TSG_Fleet&[email protected]. Route changes should only be accepted from the LCC or your authorised operator.

Passenger Conduct and Incident Management

Understanding how to manage passenger behaviour is a crucial part of your role. The LCC provides a Code of Conduct for school and college transport, which should be familiar to all staff. If a passenger misbehaves:

1. Vehicle Safety: Stop the vehicle safely or wait until the end of the journey to address the misbehaving passenger.
2. Calm Approach: Remain calm and assertive. Politely ask the passenger to cease the behaviour and explain that it is unacceptable and potentially dangerous.
3. Reporting Misbehaviour: Inform the following parties as appropriate:
   • The school or establishment.
   • The passenger’s parents, guardians, or carers.
   • Your employer and the LCC.
   • The police in cases of serious misconduct.

Handling Unauthorised Passenger Exits

In the critical situation where a passenger leaves the vehicle at an unauthorised stop or in a dangerous location, immediate action is required:

1. Contact Police: Call the police immediately.
2. Inform Stakeholders: Inform the LCC, the school, and the passenger's parents/guardians/carers.
3. Do Not Pursue: Under no circumstances should you chase the passenger. Your priority is the safety of the remaining passengers and yourself.

Forgotten Bus Passes

If a student forgets their bus pass and would otherwise be unable to travel:

• Allow Travel: Allow the student to travel for that specific journey.
• Record Details: Record the passenger’s name and the school they attend for that journey.
• Report to LCC: Report the incident to the LCC.

For fare-paying services, if a student forgets their pass, they may be required to pay the fare from the second day onwards until a replacement pass is issued. The first day of travel without a pass might be free of charge (FOC).

If a student is found not to be eligible for transport without a valid pass, the LCC will notify you. You must then inform the passenger that they will need to pay a fare or that transport will be refused. If you transport a student to school without a valid pass, you are also responsible for ensuring they are transported home.

Summary of LCC Badge Costs and Responsibilities

In conclusion, while the direct cost of an LCC badge application is relatively modest (£12 with an online DBS, £5 for replacements), the responsibilities that come with it are significant. Adhering to the code of conduct, managing passenger behaviour effectively, and ensuring route compliance are all integral parts of maintaining a safe and efficient transport service. Always remember to keep your badge valid by renewing it every three years and to maintain open communication with the LCC and your employer regarding any issues or changes.

Frequently Asked Questions

Q1: What is the cost to get an LCC badge?

The fee for an LCC badge application is £12 if your DBS is registered with the online update service. A replacement badge costs £5.

Q2: Do I need a DBS certificate to apply for an LCC badge?

Yes, a current DBS certificate is required to apply for an LCC badge.

Q3: How often do I need to renew my LCC badge?

LCC badges need to be renewed every 3 years. Applications for renewal can be made up to 3 months before the expiry date.

Q4: What should I do if a passenger misbehaves?

You should stop the vehicle safely, remain calm, and ask the passenger to stop the behaviour. Report the incident to the school, parents/guardians, your employer, and the LCC. In serious cases, contact the police.

Q5: Can I use my personal phone while driving?

No, the use of personal devices is strictly prohibited while operating the vehicle.