10/10/2016
Embarking on a career as a taxi or private hire vehicle (PHV) driver in the UK requires a thorough understanding of the licensing process, and a significant recent development mandates comprehensive training for all new and renewing drivers. As of November 2023, a pivotal change has been introduced: all existing and prospective taxi and PHV drivers renewing their licences must complete a mandatory three-day Intermediate Training Course. This is not merely a recommendation but a non-negotiable requirement for licence renewal, underscoring the commitment to professionalism and safety within the industry. For those who have already completed this initial training, a one-day refresher course will be necessary every three years as part of their ongoing licence renewal.
The Intermediate Training Course: What to Expect
The Intermediate Training Course is designed to equip drivers with the essential knowledge and skills to operate safely, professionally, and in compliance with all relevant regulations. The course is delivered in person at the Licensing Hub, located at 33 Murrayburn Road, Edinburgh EH14 2TF, ensuring a hands-on and interactive learning experience. Each day is structured to provide a deep dive into specific aspects of the taxi and PHV industry, covering eight distinct units over the three days. Registration commences promptly at 8:45 AM each day, with sessions concluding at 5:00 PM, allowing for a full and productive learning schedule.
Unpacking the Course Content: A Comprehensive Overview
The curriculum is meticulously crafted to cover a broad spectrum of responsibilities and knowledge areas crucial for any professional driver. Let's break down the eight key units: 1. The Regulatory Framework of the Taxi and Private Hire Industry: This foundational unit delves into the legal and operational landscape governing taxi and PHV services. It covers how to meet the stringent requirements for obtaining and maintaining a licence, understanding local licence conditions specific to the operating area, and a clear outline of the duties and responsibilities inherent in the role of a licence holder. This ensures drivers are fully aware of their obligations from the outset. 2. Road Safety When Driving Passengers in a Taxi or PHC: Safety is paramount. This unit focuses on the critical factors that affect drivers' judgment and concentration, emphasizing how to transport customers in a safe and comfortable manner. It also addresses the compliance requirements for both vehicle and driver licence conditions, ensuring that every journey prioritises the well-being of passengers. 3. Professional Customer Service in the Taxi and Private Hire Industry: Beyond just driving, excellent customer service is a hallmark of a professional. This unit explores what it means to provide a consistently professional service, the specific requirements, licence conditions, and necessary precautions when transporting passengers. It also hones essential communication skills and covers the crucial aspects of handling customer grievances and complaints effectively, ensuring a positive passenger experience. 4. Picking Up and Setting Down Passengers and Fares in the Taxi and PHC Industry: Efficient and safe passenger handling is key. This unit details the rules, safety measures, and restrictions associated with picking up and setting down passengers. It also covers the intricacies of calculating fares and charging, including the increasingly prevalent electronic means of communication, and the operational aspects of a booking office. 5. Transporting of Children and Young People by Taxi or PHC: Special attention is given to the unique considerations when transporting vulnerable passengers. This unit outlines the driver's role and relevant ancillary legislation, emphasizing safe pick-up and drop-off destinations to ensure the safety and security of children and young people. 6. Taxi and Private Hire Services for Passengers Who Require Assistance: Inclusivity is vital. This unit addresses anti-discrimination legislation and focuses on recognising passengers who may require assistance. It covers how to provide appropriate services, assess risks, and the use of specialist equipment, including a practical demonstration of safe wheelchair assistance to passengers. 7. First Aid: Basic first aid knowledge can be life-saving. This unit covers the fundamental principles of First Aid, including incident assessment, the management of unresponsive casualties, and those experiencing breathing difficulties. It reinforces the importance of providing safe assistance in medical emergencies. 8. Public Protection, Awareness Raising and Response: This crucial unit focuses on safeguarding vulnerable individuals. It explains what public protection entails, helps identify different types of harm and abuse, and outlines the correct actions to take if concerns arise. It also provides awareness of the principles within child and adult protection legislation, empowering drivers to act responsibly.
Course Fees and Booking Information
The fee for the Intermediate Course is £315, which includes lunch and refreshments for each of the three days. An optional assessment can be completed at the end of the course, though it is not mandatory for licence renewal. Upon arrival on the first day of the course, participants will receive the Intermediate Course Training Workbook, along with a copy of the Licensing Conditions for Taxi and Private Hire Cars and Drivers. Course Booking Dates:To facilitate planning, specific booking dates are provided for upcoming courses: * May 2026: * Week 2: 13 - 15 May 2026 * Week 3: 20 - 22 May 2026 * Week 4: 4, 11 & 18 May 2026 (3 consecutive Mondays) * Week 5: 5, 12 & 19 May 2026 (3 consecutive Tuesdays) * June 2026: * Week 1: 1 - 3 June 2026 * Week 2: 8 - 10 June 2026 * Week 3: 29 - 30 June & 1 July 2026 * Week 4: 4, 11 & 18 June 2026 (3 consecutive Thursdays) * Week 5: 5, 12 & 19 June 2026 (3 consecutive Fridays) * July 2026: * Week 1: 8 - 10 July 2026 * Week 2: 15 - 17 July 2026 * Week 3: 22 - 24 July 2026 * Week 4: 6, 13 & 20 July 2026 (3 consecutive Mondays) * Week 5: 7, 14 & 21 July 2026 (3 consecutive Tuesdays)
How to Book Your Place
Booking your place on the Intermediate Training Course is straightforward. Completed booking forms should be submitted alongside your driver renewal application form. This can be done when you attend the Licensing Hub for your face-to-face document checks. It is essential to include your licence reference number on the booking form. When making your booking, please also inform the organisers of any dietary requirements you may have.
Understanding Cancellations and Re-booking Fees
Circumstances can change, and it's important to be aware of the cancellation policy. Please note that a re-booking fee of £50 will apply for any course cancellations made with less than five working days' notice. This policy encourages timely commitment and helps manage course capacity effectively.
Frequently Asked Questions:
- Is the training mandatory for all taxi and PHV drivers?Yes, from November 2023, all drivers renewing their licence must attend the three-day Intermediate Training Course. A one-day refresher is required every three years after initial completion.
- What is the cost of the Intermediate Training Course?The fee is £315, which includes lunch and refreshments.
- Where is the training held?The course is delivered in person at the Licensing Hub, 33 Murrayburn Road, Edinburgh EH14 2TF.
- Do I need to pass an assessment to get my licence?An optional assessment is available at the end of the course, but it is not mandatory for licence renewal.
- What happens if I need to cancel my booking?Cancellations with less than five working days' notice will incur a £50 re-booking fee. By adhering to these new training requirements and engaging fully with the comprehensive curriculum, drivers can ensure they are well-prepared to provide safe, professional, and compliant taxi and PHV services, thereby enhancing the reputation and reliability of the industry as a whole. This investment in training is a positive step for both drivers and the public they serve.
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