Hyatt Ziva Cancun: A Comprehensive Review

Hyatt's all-inclusive Ziva and Zilara resorts are renowned for their exceptional quality and unique approach to hospitality, and the Hyatt Ziva Cancún is no exception. Nestled at the northern tip of Cancún's iconic hotel zone, this resort offers a compelling blend of family-friendly fun and sophisticated relaxation, making it a top choice for travellers seeking an all-inclusive paradise. Whether you're planning a family adventure or a romantic getaway, the Hyatt Ziva Cancún promises an unforgettable experience, especially when booked with World of Hyatt points.

Booking Your Stay at Hyatt Ziva Cancún

One of the most significant advantages of the Hyatt Ziva and Zilara properties is their accessibility through the World of Hyatt rewards program. This allows travellers to enjoy a luxurious all-inclusive experience without the hefty price tag. The standard redemption rate is typically 25,000 World of Hyatt points per night. However, with Hyatt's implementation of peak and off-peak award pricing, this can fluctuate, ranging from approximately 21,000 points during off-peak times to 29,000 points during peak periods. This rate covers accommodation, all meals, drinks, and access to most resort amenities, offering exceptional value.

It's important to note that award availability can be limited, and rooms booked with points are generally restricted to the Resort View king or double bed options, which include a pull-out sofa bed. For those without sufficient Hyatt points, Chase Ultimate Rewards points are a valuable alternative, as they can be transferred to World of Hyatt at a 1:1 ratio. This means a significant stash of Chase points can unlock free nights at the Hyatt Ziva Cancún. If you prefer to pay with cash, expect rates to range from $300 to $600 per night, depending on the season, with all-inclusive benefits included.

Location and Airport Transportation

The Hyatt Ziva Cancún boasts a prime location at the far northeast end of the Cancún hotel zone. This positioning offers a distinct advantage, providing many rooms with breathtaking, unobstructed ocean views. The drive from Cancún International Airport (CUN) is approximately 25 to 30 minutes, making it a convenient arrival point. While booking airport transportation directly through the resort is an option, it's advisable to explore external services for better rates. Companies like USA Transfers offer reliable and cost-effective round-trip transfers, with prices starting around $65 for up to three people. This is comparable to local taxi fares but often offers a more seamless and less hectic experience upon arrival.

It's worth noting the distinction between the Hyatt Ziva Cancún and its sister property, the Hyatt Zilara Cancún, an adults-only resort located about a mile south. Historically, guests could access both resorts, but this interconnectivity may be temporarily suspended due to various factors. Also, be sure not to confuse the Hyatt Ziva Cancún with the Hyatt Ziva Riviera Cancún, situated further south near Puerto Morelos.

Lobby and Check-In Experience

From the moment you arrive, the Hyatt Ziva Cancún makes a striking impression with its impressive open-air lobby and warm, welcoming staff. Upon entering, your luggage is promptly taken care of, and you're escorted to the check-in area. For Hyatt elite members, such as Globalists, there's a dedicated private check-in desk, often in a specific tower, offering a more personalized and expedited experience. Complimentary amenities like a chilled towel and a glass of sparkling wine are often offered while your check-in is processed. The Club Tower, where upgraded rooms are located, features additional amenities like a pool table, seating areas, a bar with premium spirits, and a food spread that varies throughout the day.

Accommodations at Hyatt Ziva Cancún

The resort offers a variety of room types, primarily differentiated by their views, including resort view and several ocean view options. While those booking with points typically have access to resort view rooms, upgrades to ocean view rooms are often available for an additional fee, or complimentary for elite members based on availability. The Club oceanfront king room, an upgrade from the standard resort view, provides a comfortable stay, though it's worth noting that these rooms are on the smaller side compared to other Ziva and Zilara properties, measuring around 463 square feet. The bathrooms are well-appointed but can also feel a bit compact. A luxurious touch in some rooms, particularly in the Club Tower, includes high-end Salvatore Ferragamo toiletries.

All rooms come equipped with a fully stocked minibar, including a selection of beers, juices, sodas, and snacks, which are replenished daily. The resort also offers 24-hour complimentary room service, accessible via an in-room tablet featuring extensive breakfast, lunch, dinner, and snack menus. While the room size might be modest, the balconies often compensate with stunning views, offering a perfect spot to relax and enjoy the scenery.

Resort Facilities and Amenities

The Hyatt Ziva Cancún is a sprawling resort designed to cater to every guest's needs, offering a wide array of facilities and activities. These include multiple swimming pools, a full-service spa, a well-equipped fitness centre, a Kidz Club, numerous dining venues, bars, and a unique dolphin habitat.

Pools at Ziva Cancún

There are three main pools, each offering a distinct experience:

• The Main Pool: This is the largest and most active pool, featuring a swim-up bar and entertainment staff. It's the hub for organized games and daily shows. Ample seating is available, ensuring you can always find a spot.
• The Relaxed Pool: Located just off the main pool, this area is more tranquil, making it ideal for families with younger children. Servers are attentive, ensuring guests are well-catered for.
• The Secluded Pool: Situated at the back of the property near the Club Tower, this is the quietest pool, offering a more secluded atmosphere and easy access to the beach.

Additionally, a novelty bus operates daily from noon to 5 p.m. near the main pool, serving poolside snacks like hot dogs, hamburgers, and quesadillas. Hot tubs are also available in the pool areas. Cabanas can be rented at the pools and on the beach for an additional charge, with packages including premium beverages and massages.

Dolphin Pool

The resort features a unique dolphin habitat managed by Delphinus, where guests can observe shows and even swim with dolphins for a fee. While an interesting attraction, some guests may find the dolphin enclosures, particularly the smaller holding tanks at night, to be a concerning sight.

Fitness Centre and Zen Spa

The fitness centre is well-equipped with cardio machines, free weights, and cable machines, offering a space for guests to maintain their workout routine. The Zen Spa provides a tranquil escape with various treatments, including massages starting around $180 for a 50-minute session. While not included in the all-inclusive rate, the spa offers a luxurious experience with treatment rooms and beachfront palapas.

Kidz Club and Teen Spot

Families travelling with children aged 4-12 will appreciate the Kidz Club, which offers a daily schedule of activities, a dedicated pool with water slides, and a play area. For teenagers, the resort provides a space called Moods, equipped with pool tables, foosball, and virtual reality simulators.

Dining and Culinary Delights

Hyatt's all-inclusive resorts are particularly praised for their food quality, and the Hyatt Ziva Cancún excels in this regard. With six restaurants, a comprehensive buffet, four bars, a coffee shop, and a dessert parlour, there's a diverse range of culinary options to satisfy every palate.

Standout dining experiences include Lorenzo's for its Italian fare and Habaneros for its delicious Mexican dishes and oceanfront setting. El Mercado offers a vast buffet with diverse options, and Tradewinds provides a relaxed atmosphere with excellent breakfast and dinner choices. La Bastille, the resort's French restaurant, is an adults-only venue with a dress code, offering a more formal dining experience. Pasteles is a must-visit for those with a sweet tooth, and Casa del Café is perfect for your morning coffee or a casual work session.

Bars and Beverage Selection

The resort features several bars, each with its own unique ambiance:

• Saasil Bar: The main cocktail bar, open late, offering both complimentary and signature cocktails. Special events like mezcal and tequila tastings are sometimes held here, so book in advance.
• Tres CerveZa's: A sports bar and brewpub that crafts its own beers on-site. It also serves a full food menu, making it a great spot to catch a game.
• Dips & Sips: Located in the main pool area, this serves as the swim-up bar, offering refreshing drinks throughout the day.
• Juana Margarita: The resort's tequila bar, which also functions as a smoothie bar in the mornings. The bartenders are knowledgeable and can craft excellent margaritas.

Hyatt Ziva Cancún Beach Experience

The beach at Hyatt Ziva Cancún is a significant draw. Located on the northeastern peninsula, it offers distinct areas for relaxation and enjoyment. One section features lounge chairs and cabanas near the main pool, with beachfront docks for massages. The main beach area, past the pools at the back of the resort, is ideal for swimming and walking, providing the classic Cancún beach experience.

Exceptional Service

The service at Hyatt Ziva Cancún is consistently praised. Staff members are noted for their genuine warmth, attentiveness, and dedication to ensuring guests have a wonderful stay. This high level of service is a hallmark of the Ziva and Zilara brand and significantly contributes to the resorts' excellent reputations. From check-in to check-out, the staff's commitment to guest satisfaction is evident.

COVID-19 Testing for U.S. Travel

For guests travelling to the U.S., the resort facilitates COVID-19 testing. Guests staying three or more nights receive complimentary testing, while those staying one or two nights pay a fee of approximately $29-$30 USD. The testing process is streamlined and efficient, with results typically delivered via email the same evening. This makes adhering to travel requirements much more convenient.

Earning World of Hyatt Points

Accumulating World of Hyatt points for an all-inclusive stay is achievable through various methods. Transferring points from Chase Ultimate Rewards, earned via cards like the Chase Sapphire Preferred, is a prime strategy. Alternatively, the World of Hyatt Credit Card offers a substantial welcome bonus and ongoing earning opportunities. While the card's annual free night certificate isn't applicable to Ziva or Zilara properties, the points earned can cover these luxurious stays. The World of Hyatt Business card also provides a pathway to earning points.

Frequently Asked Questions

Can I cancel a reservation at Hyatt Ziva Cancún?

Cancellation policies can vary based on the rate and booking conditions. It's recommended to check your reservation details or contact Hyatt directly for specific information regarding cancellations and any associated fees.

How do I get to Hyatt Ziva Cancún?

The resort is located at the northern end of the Cancún hotel zone. The most convenient way to reach it is via a 25-30 minute taxi or pre-booked transfer from Cancún International Airport (CUN).

What companies fly from Cancun Airport (CUN) to Hyatt Ziva?

Airlines like Viva Aerobus and Volaris, along with several others, operate flights from Cancun Airport. However, the Hyatt Ziva is a resort, not a destination served by direct flights from CUN. You would fly into CUN and then arrange ground transportation to the resort.

Are the Ziva and Zilara resorts connected?

Historically, guests at one property could access the other, but this may be subject to change or temporary suspension. It's advisable to confirm current access policies with the resort before your stay.

Is the spa included in the all-inclusive rate?

No, spa services at the Zen Spa are not included in the all-inclusive rate and are available for an additional charge.

Final Verdict

The Hyatt Ziva Cancún stands out as an exceptional all-inclusive resort, offering a vibrant atmosphere, top-tier dining, excellent service, and a prime location. Its value is significantly enhanced when booked using World of Hyatt points, making it an attainable luxury for many travellers. Whether you're seeking family fun or a sophisticated escape, this resort delivers a memorable experience that consistently exceeds expectations.

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