08/12/2019
Reigate, a charming town nestled in the heart of Surrey, serves as a vital hub for commuters, businesses, and visitors alike. Its strategic location, approximately 19 miles south of central London and a mere 9 miles north of Gatwick Airport, makes efficient local transport paramount. While public transport options are available, the flexibility, comfort, and reliability offered by local taxi services are often the preferred choice for many, ensuring smooth and stress-free journeys whether you're heading to the station, a business meeting, or simply exploring the area.

Reigate Railway Station: Essential Travel Information
Many travellers arriving in Reigate do so via its well-connected railway station. A common query for new visitors is whether a tourist information office is available at the station. Based on current information, there is no dedicated tourist information office at Reigate station. However, the station prioritises accessibility and offers comprehensive assisted travel services for passengers who require support.
Assisted Travel at Reigate Station
Navigating a railway station can sometimes be challenging, but Reigate station provides robust support for passengers needing assistance. Whether you prefer to plan ahead or require immediate help, the services are designed to ensure a comfortable journey.
Pre-booked Assistance:
For guaranteed support, it is highly recommended to pre-book assistance. This can be done up to two hours before your train's departure. Pre-booking allows staff to make necessary arrangements at your departure, destination, or interchange stations, such as ensuring staff availability and lift access. To pre-book, you can contact the Assisted Travel team directly:
- Phone: 0800 138 1016
- Text: 0800 138 1018
Even with pre-booked assistance, it's advisable to arrive approximately 20 minutes prior to your train departing. This allows ample time for staff to confirm arrangements and ensure a smooth transition to your platform and onto the train.
Turn Up and Go Assistance:
If you opt for spontaneous travel without pre-booking, assistance is still available, particularly when the station is staffed. Station staff are trained to help with boarding and alighting trains, as well as navigating the station premises and finding your platform. Upon arrival, simply contact a member of staff for immediate support.
Furthermore, most trains serving Reigate station have on-board staff who are equipped to step onto the platform upon arrival to provide assistance getting on and off the train. For urgent assistance or if staff are not immediately visible, you can also use the station Help Points:
- Press the “emergency & assisted travel” button on a station Help Point.
- Call the Assisted Travel team using the numbers provided above.
In situations where there might be insufficient time to check arrangements at your destination or interchange station, the staff may assist you onto the next available train to ensure your needs are met safely and effectively. For more detailed information on accessibility, Southern Rail's official website provides comprehensive resources.
Seamless Journeys: The Role of Local Taxi Services
Beyond the station, local taxi services play a crucial role in Reigate's transport ecosystem. They offer unparalleled convenience, especially for those with luggage, tight schedules, or specific destination needs. One prominent local provider is Reigate on Time, a company dedicated to providing a personal and professional service for all types of travellers.
Reigate on Time: Your Trusted Local Partner
Reigate on Time exemplifies the quality you can expect from a local taxi service in the area. They pride themselves on offering prompt and reliable transport, a critical factor for both business travellers and holidaymakers. Their services are particularly well-suited for:
- Airport Transfers: With Gatwick Airport just 9 miles away, Reigate on Time offers a stress-free solution for airport commutes, ensuring you arrive well in advance for your flight or are met promptly upon your return.
- Business Travel: Reigate is home to the European headquarters of major companies like Kimberly-Clark, Canon UK, esure, and formerly Willis Towers Watson. For professionals visiting or based in these offices, a reliable taxi service is invaluable for timely arrivals at meetings or comfortable transfers between locations.
- Holiday Travel: Starting or ending your holiday with a comfortable, direct journey to or from your home eliminates the hassle of public transport connections, especially when travelling with family or heavy bags.
- Local Journeys: Whether it's a trip to East Surrey Hospital, a visit to Reigate Priory, or an evening out in the town centre, a local taxi provides door-to-door convenience.
To arrange your journey with Reigate on Time, you can contact them directly:
- Phone: 01737 766076
They often provide fare sheets for transparency, allowing you to understand costs upfront and plan your budget effectively. Always confirm your fare when booking to avoid any surprises.

Why Choose a Local Taxi in Reigate?
While Reigate offers various transport options, a local taxi service often stands out for several compelling reasons:
Unmatched Convenience
Taxis offer door-to-door service, eliminating the need for multiple transfers or long walks from bus stops or train stations. This is particularly beneficial when carrying luggage, travelling with children, or during adverse weather conditions. For residents of Reigate's residential areas, such as Woodhatch or Wray Park, a taxi offers direct access without navigating bus routes or parking.
Time Efficiency
Local drivers possess invaluable knowledge of Reigate's road network, including shortcuts, peak hour congestion points, and alternative routes to avoid delays. This local expertise can significantly reduce journey times, especially crucial for tight schedules or catching onward connections at the railway station or airport.
Comfort and Privacy
Unlike crowded public transport, a taxi provides a private and comfortable environment. This allows you to relax, make phone calls, prepare for a meeting, or simply enjoy the journey in peace, away from the hustle and bustle. Vehicles are typically well-maintained, offering a clean and pleasant travel experience.
Accessibility for All
For individuals with mobility challenges or those requiring specific assistance, taxis can often provide a more tailored service than public transport. While Reigate station offers excellent assisted travel, a taxi can provide direct access right to the station entrance, or to specific hospital departments, ensuring a seamless and dignified journey.
24/7 Availability (Check with Provider)
Many taxi services operate round-the-clock, providing a reliable option for early morning departures, late-night arrivals, or unforeseen travel needs outside of regular public transport hours. Always confirm the operating hours with your chosen taxi provider.
Ideal for Business Travellers
Given Reigate's status as a business hub with several corporate headquarters, taxis are frequently used by business travellers. They offer a professional image, ensure timely arrivals for meetings, and provide a quiet space for last-minute preparations or phone calls. Companies often have accounts with local taxi firms, streamlining the booking and payment process for their employees.
Here's a comparison of key factors when considering taxis:
| Factor | Local Taxi Service | Public Transport (Train/Bus) |
|---|---|---|
| Convenience | Door-to-door, tailored routes | Fixed routes and schedules, multiple transfers possible |
| Speed | Faster, direct routes, local knowledge to avoid traffic | Can be slower due to stops and connections, susceptible to delays |
| Comfort & Privacy | High, private vehicle, climate controlled | Variable, can be crowded, less privacy |
| Luggage | Ample space, driver assistance | Limited space, self-management required |
| Availability | Often 24/7 (check with provider) | Fixed operating hours |
| Cost | Generally higher per person, but cost-effective for groups | Lower per person, but can add up with multiple tickets/zones |
| Accessibility | Can often accommodate specific needs | Varies by vehicle/station, pre-booking often required |
Reigate's Connectivity: Beyond the Taxi Rank
While taxis offer a premium service, Reigate is also well-served by other public transport options that complement taxi travel:
- Rail Services: Reigate railway station provides direct services managed by Southern to London Victoria via Redhill and East Croydon, making it a key part of the London commuter belt. Great Western Railway also operates trains to Reading via Guildford and to Gatwick Airport via Redhill. Taxis are an excellent option for getting to and from the station, particularly during off-peak hours or when carrying luggage.
- Bus Services: The town is connected by various bus routes to Redhill and surrounding towns and villages in east Surrey. Operators like Compass Bus, London General, Metrobus, and Southdown serve the area. Notably, routes 420 and 460 link Reigate to the East Surrey Hospital, and the latter also provides connections to Gatwick Airport. Taxis can offer a more direct and convenient alternative for these routes, especially if time is a factor or if you prefer a private journey.
- Road Network: Reigate has excellent road links, including direct access to the M25 motorway, which was opened between Reigate Hill and Godstone in 1976. This connectivity, while beneficial for car owners, also highlights the value of taxis in navigating potentially congested roads, with experienced drivers who know the best routes.
Taxis often bridge the gap where public transport might fall short, providing a seamless 'last mile' solution or an alternative when schedules don't align with your needs.

Planning Your Reigate Trip: Essential Travel Tips
To ensure your travel in and around Reigate is as smooth as possible, consider these practical tips:
- Book in Advance: For critical journeys, especially airport transfers or early morning train connections, booking your taxi in advance is highly recommended. This guarantees availability and often provides peace of mind.
- Confirm Fares: Always confirm the estimated fare with your taxi provider before starting your journey. While some companies, like Reigate on Time, may offer fare sheets, it's good practice to verify for your specific route.
- Specify Your Needs: If you have specific requirements, such as a larger vehicle for extra luggage, a child seat, or accessibility needs, communicate these clearly when booking your taxi.
- Consider Your Purpose: For business trips, reliability and punctuality are key. For leisure, comfort and convenience might be higher priorities. Choose a service that aligns with your specific travel purpose.
- Local Knowledge: Don't hesitate to ask your taxi driver for recommendations on local attractions, restaurants, or the quickest routes. Their local knowledge can enhance your experience.
Frequently Asked Questions About Travel in Reigate
Q: Is there a tourist information office at Reigate station?
A: No, there is no dedicated tourist information office located directly at Reigate railway station. However, the station does provide comprehensive assisted travel services for passengers who require support for their journey.
Q: How can I book assisted travel at Reigate Station?
A: You can pre-book assistance up to two hours before departure by calling the Assisted Travel team on 0800 138 1016 or texting them on 0800 138 1018. If travelling without a pre-booking, you can request assistance from station staff upon arrival or use the “emergency & assisted travel” button on a station Help Point.
Q: What taxi services operate in Reigate?
A: While there may be several taxi services in Reigate, a notable local provider is Reigate on Time. They offer prompt, reliable, and professional services for various needs, including airport transfers and business travel. You can contact them on 01737 766076.
Q: Can I get a taxi from Reigate to Gatwick Airport?
A: Yes, absolutely. Reigate is conveniently located just 9 miles north of Gatwick Airport, and local taxi services, such as Reigate on Time, specialise in providing efficient and stress-free airport transfers to and from Gatwick. It is highly recommended to book your airport taxi in advance.
Q: Why should I choose a local taxi service over public transport in Reigate?
A: Local taxi services offer significant advantages including door-to-door convenience, faster journey times due to drivers' local knowledge, enhanced comfort and privacy, and often 24/7 availability. They are particularly beneficial for carrying luggage, business travel, or when travelling outside of regular public transport hours. Taxis provide a flexible and personalised travel experience that public transport cannot always match.
In conclusion, while Reigate station is a gateway to wider connections, and bus services offer local links, the convenience and bespoke nature of local taxi services truly enhance the travel experience in this dynamic Surrey town. Whether it's the professional service of companies like Reigate on Time for crucial airport runs or the simple comfort of a direct ride home, taxis remain an invaluable part of Reigate's transport infrastructure, ensuring every journey is as smooth and efficient as possible.
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