Navigating Shanghai's Taxis: A UK Traveller's Guide

Shanghai, a sprawling metropolis, offers a vibrant tapestry of experiences, and for many visitors, navigating its vastness often involves utilising its extensive taxi network. While public transport is highly efficient, taxis provide unparalleled convenience for direct journeys, especially when laden with luggage or exploring late at night. However, understanding the nuances of Shanghai's taxi system is crucial for a smooth and stress-free journey. This comprehensive guide, tailored for the discerning UK traveller, will illuminate everything you need to know about calling, hailing, and riding a taxi in this dynamic Chinese city, ensuring your transport is as effortless as your exploration.

Understanding Shanghai's Taxi Landscape

Shanghai boasts a formidable fleet of legitimate taxis, numbering approximately 48,000, operated by over 50 companies, ranging from small local outfits to major players. This impressive quantity generally ensures that finding a cab isn't a monumental task in most parts of the city, meeting market demand effectively. However, beneath this organised surface lies a significant challenge: the pervasive presence of 'black taxis'.

The Challenge of 'Black Taxis'

Alarmingly, reports have indicated that the number of illegal 'black taxis' in Shanghai can be as high as double that of their legitimate counterparts. These unregulated vehicles pose a considerable risk, with a rising number of complaints regarding their service. The reasons for their existence are complex and deeply rooted in societal issues, meaning they are unlikely to disappear overnight. For the safety and peace of mind of every passenger, it is paramount to be vigilant against these unofficial cabs.

A crucial line of defence against 'black taxis' is insisting on a receipt, known locally as a 'fapiao' (pronounced 'fah-pee-ow'). Legitimate taxis are equipped to provide a printed receipt from a meter, which includes details of the journey, fare, and the taxi's registration. Conversely, 'black taxi' drivers can only offer a handwritten receipt, which lacks official validity and offers no recourse in case of issues. Always demand a printed fapiao upon reaching your destination; it's your right and your protection.

Identifying Legitimate Taxis: Colours and Companies

Unlike the uniform black cabs or private hire vehicles in the UK, Shanghai's taxis are a kaleidoscope of colours, each signifying a different company. Knowing the colours of the most reputable firms can significantly enhance your taxi experience.

The three most powerful and highly recommended taxi companies in Shanghai, known for their large fleets and professional service, are Dazhong, Qiangsheng, and Jinjiang. Their distinct colours make them easy to spot:

• Dazhong Taxi: Blue – Recognised as the largest taxi company in Shanghai, Dazhong drivers are generally considered very professional and reliable.
• Qiangsheng Taxi: Yellow – Another top-tier provider, Qiangsheng also offers a professional standard of service.
• Jinjiang Taxi: White – While their service is often described as average, Jinjiang drivers are particularly renowned for their extensive knowledge of Shanghai's intricate road networks and the city itself.

Beyond these major players, Shanghai's taxi fleet is remarkably diverse, comprising approximately 30 different models, including Passat, Junjie, Accord, Kia, Mazda M6, Elantra, Buick, Crosse, Geely, and Red Flag. The two most common models you'll encounter are the Santana 3000 and the Zhijun.

Understanding Shanghai Taxi Fares

Shanghai taxi fares are regulated and transparent, based on a meter system rather than negotiation. Tipping is not customary or expected, so you only pay the metered fare. Here's a breakdown of the standard fare structure:

Daytime Fares (06:30 AM – 11:00 PM)

• Initial Fare: RMB 12 for the first 3 kilometres.
• Subsequent Charge: RMB 2.5 per kilometre for distances up to 10 kilometres.
• Long-Distance Charge: RMB 3.6 per kilometre for distances beyond 10 kilometres.

Night-time Fares (11:00 PM – 06:30 AM)

A slightly higher rate applies during late-night and early morning hours:

• Initial Fare: RMB 16 for the first 3 kilometres.
• Subsequent Charge: RMB 3.1 per kilometre for distances up to 10 kilometres.
• Long-Distance Charge: RMB 4.1 per kilometre for distances beyond 10 kilometres.

Waiting Charges

When stuck in traffic jams or waiting at traffic lights, the meter continues to run. You will be charged the equivalent of 1 kilometre for every 5 minutes of waiting time. It's important to remember that all charges are automatically calculated by the meter, providing a transparent system.

Here’s a simplified comparative table for quick reference:

How to Call or Hail a Taxi in Shanghai

Unlike some major cities with a centralised taxi booking system, Shanghai does not have a single general taxi calling centre. This means if you wish to pre-book, you'll need to contact individual taxi companies directly. While this might seem less convenient, knowing the hotlines for the major, reputable companies can be incredibly useful, especially if you're staying at a hotel that can assist with calls.

Major Taxi Company Booking Hotlines:

• Dazhong: 021-96822
• Qiangsheng: 021-62580000
• Jinjiang: 021-96961
• Bashi: 021-96840
• Haibo: 021-96965

There are many other smaller companies, each with their own hotlines. While it's impractical to list them all here, the numbers above will cover the most reliable options.

Hailing a Taxi on the Streets

For spontaneous travel, hailing a taxi directly from the street is a common and often effective method in Shanghai. You'll find it relatively easy in most areas. However, certain locations are designated as 'taxi stands' where you are highly advised, and sometimes required, to pick up a cab. These include major hotels, scenic spots, historical sites, commercial streets, airports, and train stations. For instance, along the Bund (specifically Zhongshan Road East 1, Beijing East Road, Sichuan Middle Road), you must use a taxi stand. Always be mindful of 'black taxis' when hailing from the street.

Shanghai Taxi Riders' Rights

As a taxi passenger in Shanghai, you are afforded certain rights that ensure a fair and comfortable journey. Understanding these rights can empower you to have a better experience and address any issues promptly.

• Direct Driving: You have the right to be driven directly to your destination without any compulsory carpooling, unless you explicitly agree to it.
• Freedom of Destination: Taxis should take you to any place within or beyond Shanghai, provided it's a reasonable and legal destination.
• Driver Knowledge: Your driver should be familiar with Shanghai's streets and the routes to major landmarks.
• Traffic Law Adherence: Drivers are expected to know and abide by all local traffic laws.
• Air-conditioning: You can request the air-conditioning to be on, especially important during Shanghai's hot and humid summers.
• Radio-Free Trip: If you prefer, you can ask for the radio to be turned off.
• No Smoking: Drivers are not permitted to smoke in the vehicle.
• Cleanliness: You are entitled to a clean passenger seat area and a clean boot (trunk).
• Judicious Horn Use: Drivers should only use the horn when necessary to warn of danger, not excessively.
• No Tipping: As mentioned, tipping is not required or expected in Shanghai taxis.

These rights are in place to ensure your convenience and safety during your journey.

Complaint and Useful Information

Despite the generally good service, issues can occasionally arise. If you encounter any problems with a Shanghai taxi, such as overcharging, rude behaviour, or a refusal to use the meter, you can file a complaint.

• Taxi Supervision Hotline: 962000 (This is the primary number for taxi-related complaints.)
• Police: 110 (For more serious issues or emergencies.)

When complaining, having the printed fapiao is invaluable as it contains the taxi's license plate number and company details, which are crucial for investigation.

Estimated Fares for Common Journeys:

While the meter will always dictate the final price, here are some estimated fares for popular routes to help you budget:

• Shanghai Pudong Airport (PVG) – Shanghai Downtown: RMB 120-150
• Shanghai Hongqiao Airport (SHA) – Shanghai Downtown: RMB 80-100
• Shanghai – Suzhou: RMB 300 (This is an inter-city journey)
• Shanghai – Hangzhou: RMB 400 (Another inter-city journey)

In summary, navigating Shanghai's taxi system offers a blend of convenience and adventure. By understanding the difference between legitimate and 'black taxis', insisting on your fapiao, familiarising yourself with the fare structure, and knowing your rights, you can enjoy seamless and safe journeys across this magnificent city. With a little preparation, your Shanghai taxi experiences will be as smooth and efficient as any in the UK, allowing you to focus on the wonders that await you.

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