23/02/2019
Milan, a vibrant hub of fashion, finance, and culture, can be a bustling city to navigate, especially for first-time visitors. While its public transport network is efficient, sometimes the convenience and directness of a taxi are simply unmatched. Whether you're rushing to a business meeting, heading to the airport with luggage, or simply seeking a comfortable ride after a day of sightseeing, knowing how to secure a taxi in Milan is an invaluable skill. This guide will walk you through everything you need to know, ensuring your Milanese taxi experience is smooth, straightforward, and stress-free.
Understanding Milan's Taxi System
Milan's taxi fleet primarily consists of white, official cars easily identifiable by their 'TAXI' sign on the roof and a taxi meter inside. These are the only licensed taxis you should use. Unlike some other global cities where street hailing is common, in Milan, it's generally not the preferred or most reliable method. Taxis operate under strict regulations, ensuring passenger safety and fair pricing. Drivers are professional, and while English proficiency can vary, they are generally adept at understanding destinations, especially if you have the address written down or displayed on your phone.
Where to Find a Taxi
There are several reliable ways to get a taxi in Milan:
1. Taxi Stands (Piazze Taxi)
The most common and recommended way to find a taxi in Milan is by going to a designated taxi stand. These stands are strategically located throughout the city, particularly at major transport hubs, tourist attractions, and popular squares. You'll find them at:
- Major train stations: Milano Centrale, Porta Garibaldi, Cadorna.
- Airports: Linate, Malpensa, Bergamo Orio al Serio (though fixed fares apply for airport routes).
- Key city squares: Duomo, Piazza San Babila, Piazza Cordusio.
- Hospitals and large hotels.
Look for the distinctive orange 'TAXI' sign or a line of white cars. Simply join the queue, and the next available taxi will be yours. This method is usually efficient, especially during peak hours, as drivers often cycle through these popular spots.
2. Calling a Taxi (Radio Taxi Services)
If you're not near a taxi stand or prefer the convenience of a pick-up, you can call one of Milan's radio taxi services. These services dispatch a taxi to your exact location. Some of the most popular and reliable companies include:
- Radio Taxi 6969: +39 02 6969
- Taxi Blu: +39 02 4040
- Radio Taxi 028585: +39 02 8585
When you call, you'll typically be asked for your current address and sometimes a nearby landmark. They will then give you an approximate waiting time and a taxi number or code to look out for. Be aware that the meter might start running from the moment the taxi is dispatched, so a small fee might already be on the meter when it arrives.
3. Using Taxi Apps
Technology has made getting a taxi even easier. Several apps allow you to book and track taxis from your smartphone, offering convenience and transparency. The most widely used apps in Milan for traditional taxis are:
- IT Taxi: This is the official app for Italian taxi cooperatives. It connects you directly with licensed taxis, allowing you to book, see estimated fares, and track your ride. It's often recommended for reliability and supporting local taxi drivers.
- Free Now (formerly MyTaxi): A popular app across Europe, Free Now also works well in Milan. It allows you to hail, book in advance, and pay directly through the app. It connects you with official white taxis.
While Uber operates in Milan, it's not the ride-sharing service you might be familiar with in other countries. Due to local regulations, Uber in Milan primarily offers Uber Black, Lux, and Van services, which use professional drivers and higher-end vehicles, often at a premium price compared to standard taxis. For budget-conscious travellers, traditional taxis booked via IT Taxi or Free Now are generally more cost-effective for everyday travel.
4. Asking Your Hotel or Restaurant
Many hotels and upscale restaurants offer concierge services that include calling a taxi for their guests. This is a convenient option, as they can communicate your destination to the driver and ensure a taxi arrives promptly at the establishment's entrance. This method is particularly useful if you're concerned about language barriers or simply want a seamless experience.
5. Hailing on the Street (Discouraged)
While technically possible in some areas, hailing a taxi on the street in Milan is not common practice and is generally discouraged. Taxis are usually either on their way to a pick-up, at a stand, or occupied. You might get lucky, but relying on this method can lead to long waits and frustration. It's always better to use a taxi stand, call, or use an app.
Fares and Payment
Milanese taxis operate on a metered system, meaning the fare is calculated based on distance travelled and time. The meter will start with a base fare, which varies depending on the day of the week and time of day (e.g., higher at night or on weekends/holidays).
Standard Fare Components:
- Initial Charge: A base fee applied when the journey begins.
- Kilometric Rate: The cost per kilometre travelled.
- Time Rate: Applied when the taxi is stationary or moving slowly (e.g., in traffic).
Common Supplements:
Be aware of various supplements that can be added to your fare:
- Night Tariff: Higher rates apply during night hours (typically 10 PM to 6 AM).
- Holiday Tariff: Increased rates on public holidays.
- Luggage Fee: A small charge for large pieces of luggage.
- Airport Surcharge: For pickups or drop-offs at airports.
- Train Station Surcharge: For pickups or drop-offs at major train stations like Milano Centrale.
- Call-out Fee: If you've called a radio taxi, the meter might start from the moment of dispatch.
It's always a good idea to confirm the approximate cost with the driver for longer journeys, especially to airports, where fixed fares often apply. For example, there are fixed rates from Milan city centre to Malpensa Airport (often around €104) and Linate Airport (around €40). Always confirm these fixed rates with the driver before starting your journey to avoid surprises.
Payment Methods:
Most Milanese taxis accept both cash and credit/debit cards. It's advisable to carry some smaller denominations of Euros, especially for shorter rides, as drivers may not always have change for large notes. If you plan to pay by card, it's good practice to confirm with the driver at the start of the journey that their card machine is working. Look for stickers on the taxi door indicating accepted card types (Visa, Mastercard, etc.).
Tips for a Smooth Taxi Ride
- Have Your Destination Ready: It's helpful to have the exact address written down or displayed on your phone. Even better, have a cross-street or nearby landmark.
- Check the Meter: Ensure the meter is running and set to the correct tariff (day/night, weekday/holiday) at the start of your journey.
- Be Aware of Supplements: Don't be surprised by additional charges for luggage, night rides, or airport trips. These are standard.
- Language Barrier: While many drivers understand basic English, a translation app on your phone can be useful for more complex directions or questions.
- Safety: Always use licensed white taxis. These are regulated and safer. Avoid unofficial drivers who might approach you at airports or train stations.
- Tipping: Tipping is not mandatory in Italy, but rounding up the fare to the nearest Euro or adding a small amount (e.g., €1-€2 for a typical ride) is appreciated for good service.
Taxi vs. Other Transport Options
While this article focuses on taxis, it's worth briefly considering how they fit into Milan's broader transport landscape. Public transport (metro, trams, buses) is excellent for getting around the city centre and is significantly cheaper than taxis. For exploring tourist sites, the metro is often the fastest way to get around. However, taxis offer:
| Feature | Taxi | Public Transport (Metro/Tram/Bus) |
|---|---|---|
| Convenience | Door-to-door, on-demand | Requires walking to stops/stations |
| Speed | Often faster for direct routes, but subject to traffic | Fast for metro, can be slow for surface transport in traffic |
| Cost | Highest cost, metered + supplements | Very affordable, fixed ticket prices |
| Comfort | Private, air-conditioned, spacious | Can be crowded, standing often required |
| Luggage | Ample space, small fee may apply | Can be difficult with large luggage during peak hours |
| Availability | Good via stands/apps, 24/7 for some services | Extensive network, but limited late-night service |
For airport transfers, taxis offer unparalleled convenience, especially with luggage, though dedicated airport trains (like the Malpensa Express) are often faster for reaching the city centre from Malpensa.
Frequently Asked Questions (FAQs)
Q: Are taxis safe in Milan?
A: Yes, licensed white taxis are very safe. They are regulated, and drivers are professional. Always ensure you are getting into an official taxi.
Q: Can I pay by card in Milanese taxis?
A: Most taxis accept credit and debit cards, but it's always best to confirm with the driver before starting your journey, or check for card logos on the vehicle.
Q: Do taxi drivers in Milan speak English?
A: Some drivers may speak basic English, especially those frequently serving tourist areas or airports. However, don't assume fluency. Having your destination written down or using a translation app is recommended.
Q: Are there fixed rates for airport transfers?
A: Yes, there are fixed rates for journeys between Milan city centre and its main airports (Linate and Malpensa). Always confirm the fixed rate with the driver before you set off.
Q: Can I hail a taxi directly on the street?
A: It's generally not recommended. While possible, it's more reliable and efficient to go to a taxi stand, call a radio taxi, or use a taxi app.
Q: Are taxis in Milan expensive?
A: Taxis are more expensive than public transport, but for convenience, especially with luggage or for late-night travel, they offer good value. Fares are metered, so you pay for the distance and time travelled, plus any applicable supplements.
Conclusion
Getting a taxi in Milan is a straightforward process once you understand the system. By knowing where to find taxi stands, utilising reliable radio taxi services, or leveraging convenient smartphone apps, you can ensure a smooth and efficient journey across the city. Remember to always opt for licensed white taxis, be aware of supplements, and confirm payment methods. With these tips in mind, you're all set to experience the comfort and ease of Milan's taxi service, allowing you more time to enjoy the beauty and excitement of this magnificent Italian city.
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