Navigating Aviva Broker: Your Guide

Accessing Aviva Broker: A Comprehensive Overview

For insurance professionals seeking to provide their clients with robust and flexible insurance solutions, understanding how to effectively access Aviva Broker is paramount. Aviva, a leading name in the insurance industry, offers a diverse range of products designed to meet the varied needs of businesses and individuals alike. This guide will delve into the various avenues available for brokers to engage with Aviva, from digital trading platforms to bespoke mid-market solutions, and explore the support structures in place to ensure a seamless experience.

Trading Platforms: Your Gateway to Aviva Products

Aviva provides brokers with multiple avenues to access and trade its extensive product portfolio. The primary methods are through their state-of-the-art online trading platforms, designed for efficiency and ease of use. These platforms are engineered to streamline the quoting and binding process, allowing brokers to serve their clients promptly and effectively.

Fast Trade

Fast Trade is Aviva's dedicated online trading platform, offering a user-friendly interface for accessing a wide array of packaged cover options. Whether your clients are in need of insurance for hairdressers, estate agents, local shops, or property owners, Fast Trade is equipped to handle these requirements. The platform allows for quick quoting and policy issuance, making it an invaluable tool for brokers managing a high volume of diverse client needs.

Acturis

For brokers who are established users of the Acturis system, Aviva's products are seamlessly integrated. This integration ensures that brokers can continue to utilise their familiar workflow while accessing Aviva's comprehensive insurance offerings. Acturis provides a robust back-end system that enhances operational efficiency, allowing for detailed policy management and client communication.

iMarket

iMarket represents another significant channel through which brokers can access Aviva's products. This platform further diversifies the trading options available, catering to different broker preferences and system requirements. By supporting multiple trading platforms, Aviva demonstrates its commitment to meeting brokers where they are, ensuring accessibility and convenience.

Mid-Market Solutions: For Complex Client Needs

While Aviva's online platforms cater to a broad spectrum of standard risks, the company recognises that some clients present more complex insurance needs that may not fit online criteria. For these situations, Aviva's Mid-Market solution is designed to provide tailored cover. This approach involves a more personalised underwriting process, where Aviva's experienced underwriters work closely with brokers to develop bespoke insurance programmes. This ensures that clients with unique or higher-risk exposures receive the appropriate level of protection, even if their requirements fall outside the scope of packaged online products.

Aviva Insurance Brokers: A Partnership Approach

Aviva works in partnership with a network of trusted insurance brokers to deliver its products and services to customers. For those who have traditionally dealt with Aviva through specific branches, like the former branch in Clanbrassil Street, Dundalk, there's a clear transition path. Appointed brokers, such as Kelleher Insurances, are delighted to support these customers, handling their policy needs with expertise and care. This collaborative model ensures continuity of service and access to specialist advice.

Who are Aviva Insurance Brokers?

Aviva Insurance Brokers are independent and impartial intermediaries appointed by Aviva, alongside numerous other insurance providers. These brokers are typically family-run businesses with a long-standing history and deep expertise in the insurance sector. For instance, Kelleher Insurances, founded in 1938, serves as an appointed broker for Aviva and over 40 other insurance providers. Their extensive experience spans business, farm, personal home, and motor insurance. As impartial brokers, they are committed to offering clients a choice from the complete range of insurance products, providing unbiased advice on the benefits and disadvantages of each. Crucially, they also act on behalf of their clients in the event of any claim, offering invaluable support during critical times.

Contacting Your Broker

Should you need to contact your appointed Aviva broker, or if you are looking to establish a relationship, the methods are straightforward. Many brokers welcome direct contact through their offices, phone, or email. For example, Kelleher Insurances can be contacted by visiting their office at 3 Jocelyn Street, Dundalk (conveniently located near St. Patrick's Cathedral), by phone on 042 9334735, or via email at [email protected]. This accessibility ensures that brokers are readily available to assist with policy queries and insurance needs.

How Aviva Helps Brokers Serve Clients

Aviva's core mission is to empower brokers to offer their clients the most suitable solutions. The company provides comprehensive information through its product pages, detailing the features and benefits of its offerings. This allows brokers to make informed recommendations and tailor insurance packages to meet specific client requirements. Aviva's commitment extends to providing flexible product options that can adapt to changing client circumstances.

Aviva Broker Collections: Flexible Cover Solutions

A key feature of Aviva's offering for brokers is the concept of 'Broker Collections,' which emphasizes flexible cover. This allows clients the ability to adjust policy limits and cover requirements mid-term. This flexibility is crucial for businesses whose exposure and operations may shift throughout the policy period. By enabling mid-term adjustments, Aviva ensures that a client's insurance premium accurately reflects their current business risk, providing both fairness and adaptability. Brokers are encouraged to speak with their usual underwriter to explore these flexible cover solutions for their clients.

Understanding Aviva's Use of Cookies

It's worth noting that, like most modern websites, Aviva's online platforms may utilise cookies. These are small text files stored on a user's device to enhance website functionality, track user activity, and personalise the browsing experience. While the provided text mentions a message regarding cookies, it doesn't elaborate on the specific reasons. Generally, insurance companies use cookies for purposes such as remembering login details, analysing website traffic, and improving the user interface. Users are typically informed about cookie usage and may have options to manage their preferences.

Comparative Table: Accessing Aviva Products

Frequently Asked Questions

How do I register to use Aviva's online trading platforms?

Registration details are typically found on the Aviva Broker portal or by contacting Aviva's broker support team. You will likely need to provide your broker firm details and potentially undergo an approval process.

Can I adjust policy cover mid-term for my clients?

Yes, Aviva offers flexible cover options that allow for mid-term adjustments to policy limits and cover requirements. You should discuss these possibilities with your usual Aviva underwriter.

What if my client's needs are too complex for the online platforms?

Aviva's Mid-Market solution is specifically designed for such scenarios. Your broker should engage with Aviva's specialist underwriters to create a tailored insurance package.

How can I find out more about specific Aviva products?

Detailed product information is available on Aviva's dedicated product pages, accessible through their broker portal or by contacting your Aviva representative.

What support is available if I have a claim for a client?

Appointed brokers act on behalf of their clients in the event of a claim. Your broker will guide you through the claims process and liaise with Aviva on your behalf.

In conclusion, accessing Aviva Broker involves leveraging their digital trading platforms, utilising integrated systems like Acturis, or engaging their Mid-Market solutions for complex risks. With a strong network of appointed brokers providing expert advice and support, Aviva ensures that brokers have the tools and resources necessary to effectively serve their clients' diverse insurance needs.

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