16/12/2019
Bolt Secures Glasgow Licence, Paving Way for City Operations
The ride-hailing service Bolt has taken a significant step towards launching its operations in Glasgow, after the city’s licensing committee granted permission for a booking office on West Regent Street. This decision follows a previous setback where an initial application was deemed “incompetent” due to procedural issues. The move signals a potential shift in Glasgow’s private hire landscape, with Bolt aiming to replicate its successful model seen in other UK cities.
Initial Hurdles and Licensing Approval
Bolt's journey to securing a Glasgow licence was not without its challenges. An earlier application was initially ruled “incompetent” in February. The core of this objection lay in the company’s failure to name a day-to-day manager for the proposed booking office on a mandatory notice displayed at the premises. This oversight, according to council regulations, rendered the application invalid at that stage. The Greater Glasgow Private Hire Association, along with Glasgow Taxis, had also raised objections, questioning Bolt’s suitability and the competency of their bid. They cited concerns over data protection, public safety, and the potential for increased driver fatigue due to drivers operating across multiple platforms.
Arguments and Counter-Arguments
During the licensing committee meeting, legal representatives for both Bolt and the private hire association presented their cases. Michael McLean, representing the Greater Glasgow Private Hire Association, argued that the initial application’s refusal meant Bolt could not reapply within a year. He also reiterated concerns about the clarity of Bolt’s controlling parties and the potential risks associated with app-based platforms and data storage. He asserted that drivers using such systems might work longer hours, increasing the risk of distraction and compromising public safety.
Conversely, Hazel Moffat, Bolt’s legal representative, argued that the initial bid was not formally rejected but rather not fully considered. She highlighted that Bolt Services UK Ltd is a fully registered UK company operating under UK law, with its parent company based in Estonia. Moffat addressed the data protection concerns, stating that Bolt has full registration with the UK Information Commissioner and conducts regular audits. She also countered the public safety claims, stating there was no specific evidence to support them and that Bolt actively discourages drivers from excessive working hours. She pointed out that the booking office would be staffed from 9 am to 5 pm, five days a week, with a 24/7 hotline for passengers and drivers.
Key Concerns Raised by Councillors
Councillors also voiced their opinions and concerns. Councillor Zen Ghani questioned whether the objections from the private hire association were partly motivated by a desire to avoid increased competition. Mr. McLean maintained that the objections were solely based on competency and safety grounds.
Councillor Alex Wilson, who chaired the committee, expressed significant reservations about the use of apps by drivers while operating. He stated, “You actively encourage people to use a phone while driving, this is a main concern for me with using apps.” He also raised concerns about driver fatigue, questioning the impact of drivers potentially switching between multiple app-based companies throughout the day.
Ms. Moffat clarified that drivers would not be using handheld devices and that most interactions occur at the start and end of journeys. She also explained that while Bolt discourages drivers from working for multiple platforms, they cannot entirely prevent it. To mitigate risks, Bolt drivers must display a notice in their car, which would be impractical to change frequently if working for another firm. Furthermore, Bolt’s app has a 12-hour daily limit for drivers, after which it automatically switches off, and “geofencing” technology will restrict operations to within Glasgow’s boundaries.
Bolt's Operational Model and Compliance
Bolt plans to offer a 24/7 app-based service in Glasgow, complementing the staffed booking office. The company’s commitment to compliance is underscored by its existing licences in 34 local authority areas across England and Wales, operating under similar licensing systems. They have also appointed Neil Cuthill as the operations manager for Glasgow, who will oversee local operations upon securing the full licence.
Bolt’s strategy involves providing a robust booking system that addresses public concerns. Customers will be able to register feedback via the app, and a direct contact number will be available for the council’s enforcement team. This approach aims to ensure transparency and accountability, aligning with regulatory requirements.
Comparison with Traditional Taxis
The entry of app-based services like Bolt often sparks debate with traditional taxi and private hire services. Representatives of Glasgow Taxis and the Greater Glasgow Private Hire Association expressed concerns that these new platforms do not offer the same level of accessibility for enforcement or public interaction as traditional booking offices, which are often open 24 hours to authorities. They argue that Bolt’s model, relying heavily on an app, might not bring the same benefits to the local transport ecosystem.
| Feature | Bolt (App-based) | Traditional Private Hire |
|---|---|---|
| Booking Method | Primarily via mobile app | Phone, walk-in, sometimes app |
| Office Hours | 24/7 app support, staffed office Mon-Fri (9-5) | Often 24/7 phone/office access for bookings & enforcement |
| Driver Management | App-based, potential for multi-platform operation, daily driving limits | Direct dispatch, company-specific hours |
| Public Interaction | App feedback, limited direct office contact | Direct interaction with booking office staff |
| Data Handling | App-based data collection, subject to ICO regulations | Varies, but often more traditional record-keeping |
What Does This Mean for Glasgow?
Bolt’s expansion into Glasgow is expected to increase competition within the private hire market, potentially leading to more choices and competitive pricing for consumers. However, it also raises important questions about regulatory oversight, driver welfare, and the impact on established local businesses. The council’s decision to grant the booking office licence, despite initial objections, suggests a willingness to embrace new mobility solutions while emphasizing the need for adherence to licensing regulations and safety standards. The success of Bolt in Glasgow will likely depend on its ability to integrate smoothly into the city’s transport network and address ongoing concerns from both regulators and existing operators.
Frequently Asked Questions
Will Bolt operate in Glasgow?
Yes, Bolt has been granted permission for a booking office, indicating their intention to operate in Glasgow.
When will Bolt launch in Glasgow?
The launch date has not been officially announced, but securing the booking office licence is a significant step.
What were the initial objections to Bolt’s application?
Objections primarily concerned the omission of a day-to-day manager on the site notice, data protection, public safety, and driver fatigue.
Are Bolt drivers safe?
Bolt claims to have robust safety measures, including driver vetting, a 24/7 hotline, and limitations on daily driving hours. However, concerns have been raised by industry bodies regarding potential risks associated with app-based platforms.
How does Bolt compare to Uber in Glasgow?
Both are app-based ride-hailing services operating on a similar model. Bolt’s entry will increase competition with Uber and traditional taxi services.
Can I book a Bolt taxi in Glasgow right now?
While the booking office licence has been granted, the service may not be immediately available. Keep an eye on Bolt’s official channels for launch announcements.
The granting of the booking office licence is a crucial milestone for Bolt. While challenges and concerns remain, the company is poised to enter the Glasgow market, aiming to provide a competitive and convenient transportation option for residents and visitors alike. The regulatory framework and the company’s commitment to safety and compliance will be key factors in its long-term success.
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