Paying Your Burnley Council Tax

For many, the most straightforward approach to managing regular bills is through Direct Debit. Burnley Borough Council offers several attractive Direct Debit options designed to fit your financial rhythm. You can choose to have your payments debited from your bank account on one of five specific dates each month: the 1st, 7th, 16th, 23rd, or 30th day of the month. This flexibility allows you to align your Council Tax payments with your salary or other income, making budgeting simpler. Furthermore, you have the option to spread your payments over either 10 or 12 monthly instalments. It's important to note that the exact number of instalments may be adjusted based on the remaining months in the financial year, ensuring your payments are distributed appropriately.

For those who prefer a more frequent payment schedule, Direct Debit also accommodates weekly or fortnightly instalments, with payments conveniently scheduled for Fridays. The Direct Debit system comes with a robust Direct Debit Guarantee, providing you with immediate refunds in the unlikely event of an error in your payment. The council is also committed to transparency, informing you of any changes to your payments at least 10 working days in advance. Crucially, you retain complete control, with the freedom to cancel your Direct Debit at any time. Setting up your Direct Debit is a hassle-free process. Simply log in to your Citizen Access account using your unique online key and Council Tax number, both readily available on your most recent Council Tax bill. While you're logged in, consider registering for e-billing. It's a quick, secure, and environmentally friendly way to manage your notifications, and it helps the council reduce costs, allowing them to continue providing essential services.

Beyond Direct Debit, Burnley Borough Council provides several other methods for settling your Council Tax. For those who prefer to pay online, payments made before 3:30 pm are typically credited to your account on the same working day. Any payments made after this time will be processed on the next working day. This ensures your payments are recognised promptly.

In today's mobile-centric world, paying your Council Tax is as simple as using your smartphone. The council offers a dedicated mobile app, available for both Apple and Android devices. You can download it from the Apple App Store or Google Play. To make a payment via the app, you'll need to input a 19-digit Payment Reference Number, which can be found directly beneath the barcode on the front of your Council Tax bill.

For those who prefer to speak to someone or make payments over the phone, a dedicated telephone line is available. You can call 0300 456 0507. When prompted, simply quote your account or invoice number, which is located on the front of your bill. The payment line operates 24 hours a day, 7 days a week, offering ultimate convenience. Please be aware that calls are charged at your normal operator's rate.

A traditional yet still effective method is paying by barcode. You can use the barcode printed on the front of your Council Tax bill or reminder letter at any Post Office or PayPoint outlet. Simply present your bill or letter and your payment to the cashier, and they will scan the barcode to process the transaction. This is a great option if you prefer face-to-face transactions or are already visiting one of these locations.

If you prefer to set up payments directly from your bank account without the automated nature of Direct Debit, you can use a Standing Order. To do this, you will need to contact your bank directly. The Burnley Borough Council bank details are as follows: Sort Code: 40-15-17, Account Number: 91206850. It is crucial to quote your Council Tax reference number, an 11-digit number found on your bill, when setting up the standing order to ensure the payment is correctly allocated.

Similarly, for those who prefer to make payments via Bank Transfer (BACS), the same bank details apply: Sort Code 40-15-17 and Account Number 91206850. Again, remember to include your 11-digit Council Tax reference number with your transfer.

For those who still prefer to pay by post, you can send cheques or postal orders made payable to Burnley Borough Council. Please ensure you send them to the following address: Revenues and Benefits Service, Burnley Borough Council, Parker Lane, Burnley, BB11 2DS. It is important to note that post-dated cheques will not be accepted, so ensure your cheque is dated for the current date.

Here's a quick comparison of some popular payment methods: