08/07/2017
Navigating a new city's airport can often be the first hurdle for any traveller, and Mexico City's Benito Juárez International Airport (MEX) is no exception. Understanding your options for getting from the airport to your final destination is crucial for a stress-free start to your Mexican adventure. This comprehensive guide will break down everything you need to know about using both traditional taxis and ride-sharing applications at MEX, from locating pick-up points to understanding fares and potential pitfalls.
Mexico City's airport offers a dual approach to ground transportation, catering to those who prefer the traditional taxi experience and those who rely on the convenience of modern app-based services. Each has its own set of procedures, advantages, and disadvantages that are important to be aware of.
For those opting for the official airport taxi service, locating the correct pick-up point is straightforward, though it requires knowing the specific terminal you are arriving at. The airport works with a system of authorised taxi companies to ensure a degree of safety and regulation for passengers.
Terminal 1 Pick-Up Points
If you arrive at Terminal 1, you'll find taxi stands strategically located to serve both domestic and international arrivals. For national flights, head to gate 1 in the national arrivals area. International travellers will find the designated taxi stands at gates 9 and 10 within the international arrivals section.
Terminal 2 Pick-Up Points
Terminal 2, which primarily serves domestic flights and some international carriers, also has clearly marked taxi boarding areas. Domestic arrivals should look for the pick-up point at gate 4. International arrivals at Terminal 2 will find the taxi stands near gate 3.
General Sales Points
Beyond these specific gate locations, both terminals also feature sales points for authorised taxis in several key areas. These can be found within the baggage claim area, the ambulatory (likely referring to a general circulation or waiting area), and directly in front of the boarding gates for authorised taxis. These points of sale are where you will typically purchase your fare ticket before boarding.
Mexico City Airport works with a list of approved taxi companies. It is highly recommended to use only these authorised services to avoid potential scams or unsafe practices. Below is a list of some of the key companies operating at the airport, along with their contact numbers for reference:
| Company Name | Telephone Number |
|---|---|
| Porto Taxi | +52 55 5786 8993 |
| Yellow Cab | +52 55 2599 6024 |
| Prho Taxi | +52 55 9000 2976 / 2977 |
| Casadey | +52 55 4263 2513 |
| Confort Unlimited | +52 56 2600 7574 |
| Nueva Imagen | +52 55 5716 1616 |
| Sitio 300 | +52 800 953 9880 |
| T&M | +52 55 9368 5762 / 5767 |
| PSTA | +52 55 6322 9592 |
| Aerotaxi | +52 161 4390 6756 |
It's worth noting that while these companies are authorised, the quality of service can vary.
Types of Official Taxi Service
When booking an official airport taxi, you generally have two service options:
- Ordinary: This service typically uses a sedan-type vehicle, suitable for up to 4 passengers. It's the standard and most common option.
- Executive: For larger groups or those seeking more space, the executive service usually provides vans capable of carrying up to 8 passengers.
Payment Method for Official Taxis
A key feature of the official airport taxi service is the fixed-rate system. Passengers are required to pay for their journey at the designated sales modules within the airport before boarding the taxi. This means you should not pay the driver directly. The fare is determined by zones, and you purchase a voucher for your destination. For popular areas like the historic centre, the financial district, or the trendy Roma, Condesa, and Polanco neighbourhoods, the estimated fare is approximately MXN325.00.
What Travellers Say About Official Taxis
Feedback from travellers regarding the official airport taxis is quite mixed, presenting both positive aspects and significant drawbacks.
The Good:
- Some passengers report that the official taxis provide a *safe and reliable mode of transport, particularly appreciating the pre-paid system.
- The ability to pay with either cash or card at the sales points is a significant convenience for international tourists.
- The staff at the airport taxi counters are generally perceived as helpful and efficient.
The Not-So-Good:
- Long Waiting Times: A recurring complaint is the considerable amount of time passengers spend waiting for a taxi, with some reporting waits of 30-50 minutes or even longer. This is exacerbated by observing other transport options moving more quickly.
- High Fares: Many users find the official taxis to be significantly more expensive compared to ride-sharing apps, with some estimates suggesting they can cost up to six times more than services like Uber or Didi for similar routes.
- Lack of Units: Some of the authorised companies reportedly have a limited fleet, leading to delays and extended wait times, especially during peak hours.
- Driver Conduct: There are also reports of poor service from some drivers, including rudeness, unsafe driving practices (such as not wearing seatbelts), and in some instances, drivers abandoning passengers mid-journey. These issues, while not universal, are concerning for passenger safety and comfort.
Ride-Sharing Apps: Uber and Didi at MEX
Ride-sharing services like Uber and Didi are popular alternatives for navigating Mexico City, and they continue to operate at Benito Juárez International Airport. However, recent changes have been implemented regarding their pick-up locations, requiring passengers to be more aware of the designated meeting points.
App-Based Service Pick-Up Areas
The designated pick-up zones for Uber and Didi have been relocated and are no longer directly outside the terminal exits. This is a measure implemented to manage traffic flow and congestion within the airport premises.
- Terminal 1: For passengers using ride-sharing apps at Terminal 1, the designated boarding point is now located on *Circuito Interior Boulevard Puerto Aéreo. This requires a walk from the terminal building.
- Terminal 2: At Terminal 2, the pick-up location has been moved to Avenida Fuerza Aérea Mexicana.
It is highly recommended that you verify the exact pick-up location within your chosen application (Uber or Didi) immediately after booking your ride. The airport authorities may adjust these locations periodically without prior notice, and the app will provide the most current meeting point.
Approximate Fares for App Services
One of the primary draws of using Uber or Didi from the airport is their affordability compared to official taxis. The fares are generally more accessible, although they are subject to dynamic pricing based on demand, traffic conditions, and the specific type of vehicle selected.
- Uber: An average 30-minute trip from the airport to the city centre is estimated to cost around MXN140.00.
- Didi: Didi's rates are typically similar to Uber's, though they can fluctuate more noticeably based on real-time demand.
Please note that these are approximate fares and were last reviewed on August 15, 2025. Actual costs may vary.
Pros and Cons of Using Ride-Sharing Apps
While ride-sharing apps offer a compelling alternative, they also come with their own set of challenges for airport travellers.
The Advantages:
- Much More Affordable: Potentially the biggest advantage is cost savings, with fares sometimes being up to 70% less than those of authorised airport taxis.
- Immediate Availability: In contrast to the often lengthy waits for official taxis, ride-sharing apps usually have drivers readily available, meaning shorter waiting times for passengers.
- Fare Transparency: Users know the estimated cost of their journey before confirming the booking, which helps in budgeting and avoids unexpected charges.
The Disadvantages:
- Access Restrictions & Walking: The main drawback is that passengers must walk a considerable distance from the terminal to reach the designated pick-up points. This can be inconvenient, especially if you have heavy luggage or mobility issues.
- Potential for Fines and Blockages: There have been reports of airport authorities implementing measures that restrict or hinder the access of ride-sharing vehicles to certain areas. Some drivers may even avoid picking up passengers at the airport due to the risk of sanctions.
- Night-time Concerns: Some passengers have expressed that the walk to the pick-up area, particularly at night, can feel less secure due to lower foot traffic and lighting.
Key Recommendations for Travellers
To ensure a smooth transition from Mexico City Airport to your accommodation, consider these essential tips:
- Verify Pick-Up Location: Before you even leave the baggage claim, open your chosen ride-sharing app and confirm the exact pick-up point. This will save you time and frustration.
- Factor in Extra Time: Be prepared to allocate an extra 10-15 minutes for walking to the designated pick-up zones, especially if you are unfamiliar with the airport layout.
- Consider Comfort Options: If you are travelling with substantial luggage, have young children, or simply desire a more comfortable ride, opt for premium services like Uber Comfort or Didi Premier. These often provide larger vehicles and a more refined experience.
- Stay Informed: For the most up-to-date information on pick-up locations and any service changes, it is advisable to check directly within the transportation applications or consult official communications from the Mexico City International Airport.
Choosing the right transportation from Mexico City Airport depends on your priorities: cost, convenience, or the traditional taxi experience. By understanding the locations, procedures, and potential issues associated with both official taxis and ride-sharing apps, you can make an informed decision and start your journey in Mexico City with confidence.
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