Your Guide to Becoming a Taxi Driver in East Herts

Embarking on a career as a taxi or private hire driver in East Herts can be a rewarding venture, offering flexibility and the chance to serve your local community. However, navigating the licensing process requires a clear understanding of the requirements, tests, and financial commitments involved. East Herts Council has a detailed procedure in place to ensure all licensed drivers are 'fit and proper' and meet the high standards expected for public safety. This guide will walk you through every step, from choosing the right licence to understanding the ongoing obligations.

Becoming a licensed driver is not merely about passing a driving test; it involves a series of assessments covering your knowledge, health, and background. The process is designed to be thorough, ensuring that only the most suitable candidates are granted licences. By understanding each stage, you can prepare effectively and increase your chances of a smooth application. Let's delve into the specifics of what it takes to get your taxi test and ultimately, your licence, in East Herts.

Understanding the Types of Driver Licences in East Herts

East Herts Council issues two primary types of driver's licences, each with distinct permissions and implications for your career path:

• Dual Driver Licence: This is the most comprehensive licence, allowing you to operate both Hackney Carriage vehicles (often referred to as 'black cabs' or traditional taxis that can be hailed from the street or ranks) and Private Hire vehicles (pre-booked cars).
• Private Hire Driver Licence: This licence restricts you to driving only Private Hire vehicles. You cannot drive a Hackney Carriage or pick up passengers from the street. To operate as a Private Hire driver, you must either work for, or be, an East Herts licensed Private Hire Operator.

It's crucial to consider the implications of the Hackney Carriage vehicle licence limit in East Herts. The Council has capped the number of these vehicle licences based on an Unmet Demand Survey. Currently, all available Hackney Carriage vehicle licences have been issued. This means that even if you obtain a new Dual Driver licence, you will likely be unable to licence your own Hackney Carriage vehicle. This is a significant factor to bear in mind when making your application choice. Exceptions to this vehicle limit may be considered for fully Electric vehicles or fully wheelchair accessible vehicles, with each case assessed on its individual merits. This limit is reviewed every three years following a survey to determine if there's any unmet demand.

For new Dual Drivers, your opportunity would typically involve driving an already licensed Hackney Carriage or Private Hire vehicle, or licensing a new Private Hire vehicle. This distinction is vital for your business planning and should heavily influence your decision on which type of driver's licence to pursue.

The Licensing Journey: A Step-by-Step Breakdown

To be deemed 'fit and proper' to hold a driver's licence, applicants in East Herts must satisfy a comprehensive set of requirements. Each step is designed to ensure public safety and the integrity of the taxi and private hire service.

1. Eligibility to Work in the UK

As per the Immigration Act 2016, the Council is legally obligated to verify your right to work in the United Kingdom. You will need to provide specific suitable documents to prove your eligibility. Examples include a British Passport, a Passport/National Identity Card from an EEA country or Switzerland, a UK birth or adoption certificate, or a current biometric immigration document issued by the Home Office. Be aware that if your right to work is temporary, your licence will expire concurrently with your leave to stay. Failure to demonstrate your right to work will result in your application being refused.

2. Driver Training Day and Knowledge Tests

All new applicants are required to attend a virtual training day, which includes crucial knowledge tests. This training costs £98.00 and must be paid at the time of booking to secure your place. The virtual training is split into two half-day sessions. It's highly recommended to download the comprehensive handbook provided by the Council before your training, as it contains all the information needed to pass the tests and will be referenced throughout the sessions.

The training covers vital areas:

• Rules and Regulations: Understanding the local bylaws and national guidelines governing taxi and private hire operations.
• Driver Safety: Protocols and best practices for ensuring your safety and that of your passengers.
• Customer Service: Guidelines for providing excellent service to diverse passengers.
• Safeguarding Concerns: How to identify and report concerns regarding the safety and welfare of both adults and children.
• Disability Awareness Training: Essential knowledge for assisting passengers with disabilities.

Following the training, you'll undertake specific knowledge tests:

• Routes Test: This differs based on your licence type. Dual Driver applicants face 25 topographical questions focusing on either Hertford and Ware or Bishop's Stortford and Sawbridgeworth. Private Hire Driver applicants answer 12 topographical questions based on 30 locations across the entire East Herts District, with these locations provided upon booking.
• Rules and Regulations Test: All applicants take a 25-multiple-choice question test, comprising 15 on rules and regulations, 5 on the Highway Code, and 5 maths questions.

Results are typically provided within two working days. If you fail any part, you will need to re-take it at an additional cost. Be aware of the cancellation policy: you can transfer your booking up to 14 days before the course, but after that, no transfers or refunds are given if you fail to attend.

3. Driving Proficiency Test

Before any driver's licence is issued, you must pass a council-approved driving assessment. This is not the standard DVLA driving test but a specialised taxi assessment. The cost of this test is paid directly by you to one of the two recognised providers that East Herts Council currently approves. It's essential to book this test independently once you are ready.

4. English Competency Test

Since 1st June 2021, aligned with Department of Transport standards, new applicants must pass a council-approved competency test in written and spoken English. The nominated test is 'Versant 4 Skills' by Pearson Professional English Tests. While details are online, you must contact the East Herts Licensing Team to book this test. It can be taken virtually from home on a laptop or PC, or at the Council office if you lack the facilities. If you have a diagnosed medical condition that might affect your ability to pass, contact the Licensing Team for possible adjustments.

5. Medical Fitness Assessment

A thorough medical examination is mandatory. This must be conducted by a GP at your registered practice or by a doctor from the Council's approved list, ensuring they have access to your full medical history. The medical standard required is equivalent to the DVLA's Group 2 standard for PSV and HGV drivers. All associated fees are your responsibility.

The validity of your medical certificate varies with age:

• Under 45 years: Valid until age 45.
• Between 45 and 65 years: Maximum 5 years.
• Over 65 years: Maximum 1 year.

If there are health concerns, more frequent examinations may be required. Drivers must also be physically capable of duties such as lifting luggage (up to 15kg), transporting assistance dogs, and assisting wheelchair-bound passengers (if driving an accessible vehicle). Discuss any concerns with your GP, who may request exemptions on medical grounds for Council consideration.

Authorised doctors include your own GP or any General Practice surgery in East Herts (though they typically only see registered patients). Cotswold Medicals Ltd also has a clinic in Bishops Stortford and is an approved provider.

6. DVLA Driving Licence Check

You will need to provide your driving licence details and share your driving history with the Council. This is typically done online by generating a share code from the Gov.uk website, which you then provide to the Licensing Team. Print-outs are not accepted. You'll need your driving licence number, National Insurance number, and the postcode on your licence.

7. Criminal Records Check (DBS Enhanced)

An Enhanced criminal records check (DBS) is a critical part of the 'fit and proper' person assessment. Each case is considered individually, but the Council has a specific Suitability Policy for licensed drivers. It's crucial to note that the Rehabilitation of Offenders Act 1974 does not apply to taxi driving, meaning any conviction, regardless of age, will appear on the check and be considered. If you have any past convictions, cautions, or warnings, it is highly advisable to consult the Taxi Licensing Suitability Policy within the Taxi & Private Hire Handbook, or contact the Licensing Team to discuss this beforehand, potentially saving time and money.

The DBS check costs £94.00 and is conducted at the Wallfields office in Hertford. You must book an appointment and pay the fee at least two days prior. For the appointment, bring original documents: at least three proofs of ID (passport, DVLA licence), two separate proofs of current address (utility bill, bank statement – not mobile phone bills), and your address history for the last five years, plus an original document with your National Insurance number. Failure to disclose any relevant matters during the application process can lead to refusal.

Furthermore, it is mandatory for all licensed drivers to register with the DBS Update Service and maintain this registration throughout their licence's validity. This costs £13.00 per year. You must register within 28 days of your DBS Enhanced certificate being issued. Failure to register will result in being required to undergo a new Enhanced DBS check every six months, at a cost of £98.00 per check, which is significantly more expensive.

8. Confirm Your Tax Responsibilities

As a new applicant, you must confirm your awareness of your tax responsibilities related to your income as a driver. More details are available on the Government website.

9. Application Form and Fees

Once you are confident you meet all the requirements, you must fully complete the Council's Taxi Driver's Licence Application form, provide a recent passport photograph, and pay all required fees.

What Will It Cost? A Detailed Breakdown

The financial outlay for obtaining a taxi or private hire licence is a significant consideration. The figures below are indicative minimum costs, as some are set by third parties and can change, and all fees are likely to increase annually on 1st April. Remember, failing any test means re-taking it at your own expense.

Fees for Dual Drivers Licence (Hackney Carriage & Private Hire) and Hackney Carriage Vehicle Licences

Fees for Private Hire Drivers Licence, Private Hire Vehicle Licence, and Private Hire Operators Licence

*Note: If you work for an existing East Herts licensed Private Hire Operator, you will not need your own operator’s licence or base, significantly reducing your initial outlay.

Renewing Your Existing Licence

Maintaining your licence is an ongoing commitment. If your licence is due for renewal, it's crucial to complete the online application well in advance of its expiry date to allow sufficient processing time. Correspondence and documents should primarily be submitted via email to [email protected].

Key aspects to ensure are completed in good time before your current licence expires:

• Application Submission and Fee Payment: Ensure these are done promptly.
• Criminal Record Checks: These are now required every six months. You must either provide access to your DBS Update Service registration or arrange for a new Enhanced DBS check if you are not registered.
• Medical Checks: Book your medical appointment well in advance to ensure the certificate is provided before expiry.
• Update Course: This must be completed before your current licence expires.
• English Competency: If you did not take the test when your licence was first granted, you will now need to pass the required test or prove your exemption before your renewal is granted.
• Tax Conditionality: The Council must carry out tax checks for all renewal applications. You will need to complete a tax check on the Gov.UK website using your Government Gateway account and provide a valid tax check code. Without this, your renewal application cannot be accepted.

Allow ample time for your renewal application to be processed. If your current licence expires before your renewal application is valid, you will be required to make a new application, which can incur additional time and expense, essentially restarting the entire process.

Essential Resources: The Taxi & Private Hire Handbook

For any prospective or current licence holder, the Taxi & Private Hire Handbook is an indispensable resource. This single document contains all the policies and information regarding the licensing of Hackney Carriage and Private Hire vehicles, drivers, and operators in East Herts. It outlines the obligations placed upon you as a licence holder and offers valuable information to support you in running a successful and safe business. It is highly recommended to refer to this handbook throughout your application process and beyond.

Frequently Asked Questions (FAQs)

Here are some common questions prospective taxi and private hire drivers in East Herts often ask:

Q: Can I drive a Hackney Carriage as a new Dual Driver applicant?

A: While a Dual Driver licence permits driving Hackney Carriages, new Dual Drivers will generally be unable to licence their own Hackney Carriage vehicle due to the current vehicle licence limit in East Herts. Your best option would be to drive an already licensed Hackney Carriage or a new Private Hire vehicle. Exceptions for fully electric or wheelchair accessible vehicles may apply.

Q: How long is the driver's licence valid for?

A: A driver's licence (both Dual and Private Hire) is typically valid for three years. Vehicle licences are valid for one year, and Private Hire Operator licences are valid for five years.

Q: What happens if I fail one of the required tests?

A: If you fail any part of the training day, knowledge tests, driving test, or English competency test, you will be required to re-take that specific part at your own additional expense. There is a cancellation policy for the training day, but generally, no refunds are given for missed appointments or failures.

Q: Where can I get my medical examination done?

A: Your medical examination can be conducted by your own registered GP, any General Practice surgery in the East Herts District (though they usually only see registered patients), or by a doctor from the Council's approved list, such as Cotswold Medicals Ltd in Bishops Stortford. The doctor must have access to your full medical records.

Q: Is the DBS check truly mandatory every six months?

A: Yes, if you do not register with the DBS Update Service and maintain its annual subscription (£13), you will be required to undergo a new Enhanced DBS check every six months at a cost of £98 per check. Registering with the Update Service immediately after receiving your DBS certificate (within 28 days) is highly recommended and cost-effective.

Q: What if I have a criminal record from my past?

A: East Herts Council has a specific Suitability Policy for licensed drivers, and the Rehabilitation of Offenders Act 1974 does not apply to this occupation. This means all convictions, cautions, or warnings, regardless of age, will be disclosed on your Enhanced DBS check and considered. It is strongly advised to consult the Taxi Licensing Suitability Policy or contact the Licensing Team directly to discuss your specific circumstances before applying, as this could save you time and money.

Conclusion

Obtaining a taxi or private hire licence in East Herts is a comprehensive process that demands commitment, preparation, and a clear understanding of the regulatory framework. From selecting the appropriate licence type and meticulously preparing for various tests – including driving proficiency, English competency, and local knowledge – to undergoing thorough medical and criminal record checks, each step is designed to ensure that licensed drivers uphold the highest standards of safety and professionalism. By familiarising yourself with the costs, requirements, and the invaluable Taxi & Private Hire Handbook, you can navigate this journey effectively. Should you have any further questions or require clarification, the East Herts Licensing Team is available via email at [email protected] or by phone on 01992 531503. Remember, face-to-face meetings require prior arrangement. Your dedication to meeting these standards will not only secure your licence but also contribute to a trusted and efficient transport service for the community.

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