How do I start a DBS check with taxiplus?

Navigating DBS Checks: Speed & Clarity

10/12/2016

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In the United Kingdom, a Disclosure and Barring Service (DBS) check is an essential part of safeguarding and ensuring suitable individuals are employed, particularly in roles involving vulnerable people or positions of trust. Whether you're an individual seeking employment or an employer making critical hiring decisions, understanding the nuances of DBS checks – from application times to tracking your progress – is paramount. This comprehensive guide aims to demystify the DBS process, providing clarity on how long checks typically take, how to monitor their status, and the key distinctions between the various types of disclosures.

How long does a DBS check take?
There is no set turnaround time for a DBS Check. The Disclosure and Barring Service advise that any DBS Check can take up to 8 weeks. On average, Enhanced DBS Checks are completed within 14 days. Over 80% of TaxiPlus’ DBS Checks are completed in under 14 days. Over 93% are completed in under 30 days.
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Understanding the DBS System: More Than Just a Check

The Disclosure and Barring Service (DBS) plays a vital role in helping employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It's a modern, streamlined system that replaced the older Criminal Records Bureau (CRB) checks and separate checks from the Independent Safeguarding Authority (ISA). This consolidation has created a more efficient and cost-effective process for vetting potential applicants, volunteers, and associated contractors across England and Wales.

A DBS certificate provides a snapshot of an individual's criminal record history, offering different levels of detail depending on the type of check requested. These checks are fundamental for maintaining public trust and ensuring that organisations are making the smartest, most responsible hiring choices possible. The process, while seemingly complex from the outside, follows a very similar, structured approach for all types of applications, designed to deliver accurate information efficiently.

How Long Does a DBS Check Take? Demystifying Processing Times

One of the most common questions individuals and employers have is, "How long will my DBS check take?" The answer isn't always straightforward, as it depends on the type of check being conducted and various other factors. However, the DBS aims to process applications as quickly and efficiently as possible.

Basic DBS Checks: Speed and Accessibility

For a Basic DBS check, which is available to anyone working in England and Wales and can be requested by an individual for themselves or by an employer, the processing time is generally quite quick. On average, it takes approximately 3 days to process a Basic DBS application. While this is the typical timeframe, it's important to note that it can sometimes take longer due to various factors, such as the volume of applications or the need for manual review.

The speed of the Basic check is largely due to the scope of information it discloses. A Basic check will only contain details of convictions and conditional cautions that are considered to be 'unspent' under the terms of the Rehabilitation of Offenders Act 1974. This Act is designed to give individuals with past convictions or cautions a chance to move forward, with certain offences becoming 'spent' after a specified rehabilitation period, effectively wiping the slate clean for certain purposes.

Enhanced DBS Checks: A More Comprehensive Process

While the provided information doesn't give a specific average processing time for Enhanced DBS checks, it does highlight that the Disclosure and Barring Service provides a "streamlined, time-saving and cost-efficient way for companies to vet potential applicants." Enhanced checks are the most thorough type of DBS check and are typically required for roles that involve working closely with children or vulnerable adults, or for positions of significant responsibility. Due to the deeper level of scrutiny and the broader range of information disclosed (which can include spent convictions, cautions, warnings, reprimands, and any relevant information held by local police), these checks inherently involve a more intricate, multi-stage process.

The stages involved in an Enhanced DBS check are designed to ensure comprehensive safeguarding. While the exact internal steps are managed by the DBS, the system is built to combine the previously separate checks from the CRB and ISA into one unified system. This structured approach, though potentially taking longer than a Basic check due to its complexity and the various agencies involved in information gathering, is crucial for roles where safeguarding is paramount.

Tracking Your DBS Application: Staying Informed

Once you've submitted a DBS application, it's natural to want to know its progress. The DBS provides clear methods for tracking your application, ensuring you can stay informed every step of the way.

How do I book and pay for my DBS ID check?
To book and pay for your DBS ID check, complete our online form. If your DBS application/renewal is due at the same time as your medical, you can arrange and pay for both at the same time. Your DBS ID check can be completed on the same date/time as your medical.

Online Tracking for Basic DBS Checks

If you apply directly to the DBS for your Basic check using their online application route, you gain the convenience of online tracking. This allows you to view the result of your check online, particularly if it does not feature conviction information. Upon completion of your check, you will receive an email with instructions on how to access your online result. This digital access also extends to sharing your results; a unique share code can be generated and sent to a third party (such as an employer) who wishes to view your certificate online, alongside an email with sharing instructions.

Telephone Tracking for All DBS Applications

For those who prefer to track their DBS application via phone, or for applications that don't offer an online viewing option, the Disclosure & Barring Service provides a dedicated helpline. You can call them directly on 03000 200 190. When you call, it's helpful to have certain information ready to facilitate the process:

  • Your full name as it appears on the application.
  • Your date of birth.
  • Your current address.
  • Your DBS reference number (this is highly recommended as it significantly speeds up the process, though it's not strictly essential if you have the other details).

This telephone service is available Monday to Friday, from 9 am to 5 pm, excluding public holidays. They also offer dedicated lines for Welsh speakers (03000 200 191), international callers (+44 (0)151 676 9390), and support for Relay UK (18001 then 03000 200 192) and British Sign Language (BSL) via SignLive, demonstrating their commitment to accessibility.

Is a Basic DBS Check for Me? Costs and Details

A Basic DBS check is a criminal record check available to individuals and employers in England and Wales. It's often requested for roles that do not involve working with vulnerable groups but still require a baseline level of assurance regarding an applicant's criminal history.

Application and Payment

Applying for a Basic DBS check is straightforward: you can apply directly to the DBS using their online application route. The cost for all Basic checks, including volunteer applications, is £21.50. Payment can be conveniently made using a debit or credit card, Google Pay, or Apple Pay. If you're paying for your own check, payment is made during the application process. However, if an employer or another party is covering the cost, you'll be given the option to pay later. In such cases, payment must be completed within 10 days of your application, and you'll receive a payment link via email that can be forwarded to the person responsible for payment. Crucially, your application will not be processed until payment is successfully made.

Information Disclosed

As mentioned, a Basic DBS certificate will only disclose details of convictions and conditional cautions that are considered 'unspent' under the Rehabilitation of Offenders Act 1974. This Act is fundamental to the UK's justice system, aiming to provide a fresh start for individuals by allowing eligible convictions or cautions to become 'spent' after a specified 'rehabilitation period'. The length of this period varies significantly depending on the nature of the offence and the sentence received. This means that older, less serious convictions may not appear on a Basic certificate, allowing individuals to move on with their lives and careers without being permanently disadvantaged by past mistakes, provided they have met the Act's criteria.

Managing Your Basic DBS Check

Should you need to withdraw your Basic DBS check application, you can do so by contacting the DBS via telephone. However, it's important to note that the DBS is unable to withdraw a Basic DBS check once the certificate is ready for issue. Furthermore, if you believe there is incorrect information on your Basic DBS certificate – such as personal details (name, place of birth), incorrect conviction details, or conviction details that do not belong to you – you have the right to dispute the information. Disputes can be raised by getting in touch with the DBS using their contact details provided above (helpline: 03000 200 190, option 2 then 1).

Basic vs. Enhanced DBS Check: A Comparative Overview

Understanding the differences between the types of DBS checks is crucial for both individuals and employers to ensure the correct level of vetting is applied for a given role.

FeatureBasic DBS CheckEnhanced DBS Check
Who can apply?Individuals or employers (for roles in England & Wales)Employers only (for eligible roles)
Information disclosedUnspent convictions and conditional cautionsSpent and unspent convictions, cautions, warnings, reprimands, and relevant police intelligence (if applicable)
Cost£21.50 (for both paid and volunteer roles)Varies (typically higher than Basic, often paid by employer)
Average Processing TimeAround 3 days (can vary)Not specified in provided data, but generally longer due to complexity
Typical RolesGeneral employment, self-employment (e.g., taxi drivers, administrative roles)Roles involving children or vulnerable adults (e.g., teachers, healthcare professionals, social workers), positions of high trust
Online Tracking/ViewingYes (if no conviction info, with share code)No direct online viewing for applicant, physical certificate issued

Frequently Asked Questions about DBS Checks

Q: Can I apply for a DBS check for myself?

A: Yes, you can apply for a Basic DBS check for yourself directly through the DBS online application route. For Enhanced or Standard DBS checks, you cannot apply for yourself; these must be requested by an employer or organisation for an eligible role.

Why should I automate my DBS checks with taxiplus?

Q: What's the difference between a CRB and a DBS check?

A: A DBS check is the current system. The Disclosure and Barring Service (DBS) replaced the Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA) in 2012. DBS checks combine the functions of these previous bodies into a single, more efficient service.

Q: What does 'unspent' conviction mean on a Basic DBS certificate?

A: An 'unspent' conviction or caution is one that has not yet reached its 'rehabilitation period' under the Rehabilitation of Offenders Act 1974. Once this period has passed, the conviction becomes 'spent' and, for the purposes of a Basic DBS check, would generally no longer be disclosed.

Q: How can I dispute information on my DBS certificate?

A: If you believe there is incorrect personal information, incorrect conviction details, or details that do not belong to you on your certificate, you can raise a dispute. Contact the DBS helpline on 03000 200 190 (select option 2 then 1) or use their webchat service.

Q: Can my employer pay for my Basic DBS check?

A: Yes, if your employer is paying for your Basic check, you will be given an option to pay later during the application process. You will receive a payment link via email that can be forwarded to your employer for them to complete the payment within 10 days.

Q: What if I need a police certificate for a visa application?

A: If you require a police certificate as part of a visa application, you should contact ACRO Criminal Records Office directly, as this is a separate process from a standard DBS check.

The Importance of Accuracy and Timeliness

The accuracy of the information provided during a DBS application is paramount. Any errors or discrepancies can lead to delays in processing, extending the time it takes to receive your certificate. Double-checking all personal details, addresses, and reference numbers before submission can significantly contribute to a smoother, faster process. For employers, understanding the appropriate level of check for each role is equally critical to ensure compliance and effective safeguarding.

In conclusion, while the question "How long does a DBS check take?" doesn't have a single, universal answer, understanding the specific type of check, the typical processing times, and the available tracking methods empowers both applicants and employers. The DBS system is designed to be efficient and transparent, playing a crucial role in maintaining safety and trust across various sectors in the UK. By being well-informed, you can navigate the DBS application process with confidence and clarity.

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