09/03/2023
Wellington, New Zealand's vibrant capital, offers a range of transport options for residents and visitors alike. While the city boasts an integrated public transport network managed by Metlink, featuring buses, trains, and a harbour ferry, navigating the city with specific needs, such as requiring wheelchair-accessible transport, necessitates targeted information. This guide focuses on providing clear, actionable advice for securing wheelchair-friendly taxis in Wellington, ensuring everyone can explore the city comfortably and independently.

Wellington's Transport Network Overview
Wellington's public transport system is a collaborative effort, with Wellington City Council and surrounding councils working alongside the New Zealand Transport Agency. Metlink oversees the regional network, coordinating services that connect various parts of the city and beyond. The central transport hub, located near the harbour, offers connections to national rail services like KiwiRail and the Northern Explorer, as well as intercity bus routes. For those travelling within the city, a comprehensive bus network operates from interchanges like Lambton Interchange. Timetables and route information are readily available through the Metlink website and their dedicated app, making it easier to plan journeys on buses and trains.
Taxis in Wellington: General Information
Taxis are a common sight in Wellington, and can be hailed from the street if they are empty, or found at designated taxi stands. Key locations for taxi stands include Wellington Rail Station, Lambton Quay, and the intersection of Courtenay Place and Taranaki Street. While there are numerous taxi companies operating within the city, not all offer the same level of accessibility. It's crucial to identify operators who are equipped to handle passengers with wheelchairs.
Wheelchair-Friendly Taxi Providers in Wellington
For travellers and residents requiring wheelchair-accessible taxis, several reputable companies in Wellington are known to provide this essential service. It's always advisable to book in advance to ensure availability, especially during peak hours or for specific travel times. Below is a list of some approved taxi services that typically offer wheelchair-friendly vehicles. Please note that while efforts are made to keep this information current, it is recommended to confirm availability and services directly with the companies.
Contact Information for Accessible Taxis:
| Company Name | Contact Number |
|---|---|
| Airport & City Shuttles | 04 977 7406 |
| Driving Miss Daisy | 0800 948 432 |
| Freedom Companion Drivers | 0800 956 956 |
| Golden Oldies | 04 528 2868 |
| Hutt & City Taxis | 04 570 0057 |
| Kavale Ltd | 04 801 8011 |
| Kiwi Cabs Ltd | 04 389 9999 |
| Masterton Shuttles | 06 377 1923 |
| Paraparaumu Taxis | 04 296 1111 |
| Porirua Taxis | 04 237 6099 |
| Wellington Combined Taxis | 04 384 4444 |
Considerations for Booking
When booking a wheelchair-friendly taxi, it's beneficial to provide as much detail as possible to the taxi company. This includes:
- The type of wheelchair (manual or electric) and its dimensions, if known.
- The number of passengers travelling.
- The exact pickup and drop-off locations.
- The desired pickup time.
- Any specific requirements, such as needing assistance with boarding.
By communicating these details clearly, you help ensure that the correct type of vehicle is dispatched and that the driver is prepared to assist you appropriately.
Alternative Accessible Transport Options
While taxis are a convenient option, it's worth noting other accessible transport considerations in Wellington:
Public Transport Accessibility
Metlink is continuously working to improve the accessibility of its bus and train services. Many newer buses are low-floor with ramps, and designated spaces for wheelchairs are available. Train stations are also being upgraded to improve platform access. However, the level of accessibility can vary depending on the specific route and vehicle. It's always a good idea to check the Metlink website or app for the most up-to-date information on accessible services for particular routes.
Airport Travel
For travel to and from Wellington International Airport, several options exist. Bus Route 91, known as the Airport Flyer, offers an express service. Bus Route 2 connects various suburbs to the airport. Additionally, shared shuttles like Super Shuttle (0800 748885) can be a more economical option than private taxis for airport transfers. As mentioned earlier, many of the taxi companies listed also provide airport transfer services, and it's wise to book these in advance to guarantee a wheelchair-accessible vehicle.

Cycling
For those who enjoy cycling, Wellington offers opportunities to explore the city and its surroundings by bike. Bike hire is available, with companies offering various types of cycles, including electric bikes. While not a direct solution for wheelchair users, it's a notable transport method for those who can utilize it.
Frequently Asked Questions
Q1: How do I know if a taxi in Wellington is wheelchair accessible?
A1: It is best to directly contact taxi companies and inquire about their wheelchair-accessible vehicle availability. The list provided above includes companies known to offer this service.
Q2: Should I book a wheelchair taxi in advance?
A2: Yes, booking in advance is highly recommended to ensure a suitable vehicle is available at your preferred time.
Q3: Are there specific taxi stands for wheelchair-accessible taxis?
A3: While taxis can be hailed from general stands, it's not guaranteed that a wheelchair-accessible vehicle will be waiting. Pre-booking with a specialist provider is the most reliable method.
Q4: Can I take my wheelchair on Wellington's buses and trains?
A4: Many of Wellington's public transport vehicles are accessible, but it's advisable to check the Metlink website or app for specific route accessibility information.
Conclusion
Wellington is committed to improving its transport accessibility. By utilising the information provided, particularly the contact details for specialised taxi services, individuals requiring wheelchair-friendly transport can confidently plan their journeys across the city. Remember to book ahead and communicate your needs clearly to ensure a smooth and comfortable travel experience.
If you want to read more articles similar to Wellington Wheelchair Taxis, you can visit the Transport category.
