Loughview Health: Your Guide to Services

Welcome to Loughview Health, a leading private medical clinic nestled in the heart of Lurgan, dedicated to providing accessible and expert healthcare to individuals and families across Counties Armagh, Down, Tyrone, and beyond. Our mission is to make private healthcare a tangible reality for everyone, offering a diverse range of services designed to meet your every health need.

Expert GP Care and Health MOTs

At Loughview Health, we pride ourselves on offering expert-led General Practitioner (GP) care. Our experienced GPs are here to provide comprehensive medical consultations, diagnoses, and treatment plans tailored to your specific health concerns. Whether you're experiencing a new ailment or managing a chronic condition, our team is committed to delivering compassionate and effective care. In addition to general consultations, we offer thorough Health MOTs, a proactive approach to understanding and maintaining your overall well-being. These comprehensive check-ups can help identify potential health issues early, allowing for timely intervention and promoting a healthier lifestyle.

Specialist Clinics and Dedicated Support

Beyond our core GP services, Loughview Health hosts a variety of specialist clinics to address specific health needs. Our Women's Health Clinic provides confidential and expert care for women at all stages of life, from routine check-ups to more specific gynaecological concerns. We also offer Autism Assessments, providing crucial support and diagnostic services for individuals and families navigating the complexities of autism. Our commitment to expanding our services means we are constantly growing our team of dedicated professionals.

Meet Our Growing Team

We are thrilled to introduce some of the newest members of the Loughview Health family, all of whom bring a wealth of experience and a passion for patient care.

Catherine: Your Social Work Support

Catherine has joined us as a new Social Worker, bringing fresh perspectives and innovative ideas to benefit our patients. Catherine is available from Monday to Friday, actively engaging with our patients to understand their needs and contribute to a supportive practice environment. Her presence signifies our dedication to holistic care, addressing not just medical needs but also the social and emotional well-being of our community.

Gillian: Mental Health Expertise

We are also delighted to welcome Gillian, our new Mental Health Practitioner. With many years of experience, Gillian is equipped to conduct mental health assessments and provide support for a range of issues, including anxiety, low mood, and other mental health challenges. Gillian is with us from Wednesday to Friday and works closely with our GP team to ensure integrated care. If you are experiencing mental health concerns, please speak to our reception team about booking an appointment with Gillian.

Simon: In-House Physiotherapy

For those experiencing muscular and skeletal aches and pains, sports injuries, or back, neck, and shoulder discomfort, our in-house physiotherapist, Simon, is an invaluable resource. Simon has been with us for nearly a year and is available on Mondays, Wednesdays, and Thursdays. Patients can self-refer directly to Simon by simply asking our reception team for an appointment. His close collaboration with our GP team ensures that if further medical intervention or medication is required, this can be seamlessly arranged.

Streamlining Your Healthcare Experience

Online Prescription Ordering

Managing your repeat medications has never been easier. Loughview Health encourages patients to utilise the Patient Access app for online prescription ordering via their smartphones. This system allows for a convenient and efficient way to request your regular medications. For further details on how to set this up, please contact our reception team. We also accept prescription orders via phone (option 2 to leave a message), written request, or by emailing [email protected]. Prescriptions can be delivered to a pharmacy of your choice, with a 72-hour turnaround time for collection.

Pre-Bookable Appointments

We understand that the 8:30 am rush for appointments can be challenging. To address this, we offer pre-bookable appointment slots for non-urgent issues. You can now book appointments up to two weeks in advance. Initially, these appointments will be for a doctor to call you. However, if you prefer a face-to-face consultation, please inform our reception team at the time of booking. The majority of our appointments are still managed through our current system, where you call at 8:30 am, provide brief details of your concern to reception, and your name will be added to the doctor's call list. The doctor will then call you and arrange a face-to-face appointment if deemed necessary.

Medication Reviews for Optimal Care

As part of our ongoing commitment to quality improvement, our clinical team regularly reviews patient repeat medications. This process ensures that you are receiving the correct long-term medication and that it remains beneficial for your health. As part of this review, you may be asked to book an appointment with our nurse for additional tests, such as blood pressure checks or phlebotomy. Please be aware that this may cause a slight delay in receiving your prescription, and we appreciate your patience and understanding during this important process.

Staying Connected: SMS and Email Updates

Loughview Health now has the capability to contact patients via SMS and email. To ensure you receive important updates and appointment reminders, please confirm that we have your correct mobile number and contact details and that you are happy to be contacted through these channels. This facilitates efficient communication and helps us keep you informed.

Practice Information and Accessibility

Premises Update

We wish to inform our patients that the premises for Loughview Medical Centre have been put on the market for sale and are now in the process of being bought by the Trust. We understand that this may cause concern, and we want to reassure you that the GP partnership intends to continue practicing from the current premises as normal. Further information will be posted on our website as it becomes available.

Our Website: Your Resource Hub

Our website has been designed with your needs at its core, offering easy access to essential information. Here, you can find practice details such as opening hours and registration procedures. Additionally, the website features a wealth of useful pages covering a wide range of health issues and links to other relevant medical organisations. We encourage you to explore its features, including the online repeat prescription ordering system.

Promoting Good Health and Wellbeing

Loughview Health is not just here for when you are unwell. Our dedicated team of healthcare professionals and support staff offer various clinics and services aimed at promoting good health and well-being, regardless of your medical condition. We believe in a proactive approach to health, empowering you to maintain a healthy lifestyle.

Feedback and Continuous Improvement

We value your feedback and actively encourage you to share your thoughts and suggestions via our website's feedback function. Your comments are invaluable in helping us to continually enhance the way we provide care and support to our patients.

Accessibility and Parking

The centre is easily accessible for disabled individuals and offers a private car park for the use of patients and visitors. Please note that parking is at your own risk. There is also a public car park located opposite the centre for your convenience.

Keeping Your Details Up-to-Date

To ensure we can contact you effectively, please inform our reception team if you change your name, address, or telephone number. You will be provided with the relevant form to update your records. When changing your address, please check with reception to confirm that you still reside within our catchment area.

Frequently Asked Questions

Does Loughview Health accept walk-ins?

While Loughview Health offers a range of appointment booking options, including pre-bookable slots and a system for urgent needs, the information provided does not explicitly state whether walk-in appointments are accepted. It is advisable to contact the practice directly on 02842738532 to inquire about their walk-in policy.

When is Catherine in Loughview?

Catherine, our new Social Worker, is available at Loughview Health from Monday to Friday.

How can I order a repeat prescription?

Repeat prescriptions can be ordered online via the Patient Access app, by phone (option 2 to leave a message), by written request, or by emailing [email protected]. Please allow 72 hours for processing before collection.

Can I self-refer to a physiotherapist?

Yes, you can self-refer to our in-house physiotherapist, Simon. Simply ask the reception team for an appointment. Simon is available on Mondays, Wednesdays, and Thursdays.

What should I do if my contact details change?

If your name, address, or telephone number changes, please inform the reception team at Loughview Health and complete the relevant form to update your records.