09/04/2017
- Navigating Public Transport in Perth & Kinross: The National Entitlement Card Explained
- What is the National Entitlement Card (NEC)?
- Accessing Services Online
- Alternative Application Methods
- Free Bus Travel for Under 22s: A Closer Look
- Free Rail Travel for Visually Impaired Passengers
- Lost, Stolen, or Damaged Cards
- Renewing Your NEC Card
- The Thistle Assistance Card and App
- Frequently Asked Questions
- Conclusion
For residents of Perth and Kinross, the National Entitlement Card (NEC) serves as a vital gateway to a range of public transport benefits and other essential services. Far more than just a bus pass, the NEC streamlines access to free travel for younger citizens, offers concessions for older and disabled individuals, and integrates with other community resources like libraries and cashless school catering. This comprehensive guide will delve into what the NEC entails, who is eligible, and the straightforward processes for application, renewal, and replacement.
What is the National Entitlement Card (NEC)?
The National Entitlement Card (NEC) in Perth and Kinross is a multi-functional card designed to provide convenient access to various services. Its primary functions within the region include:
- Free bus travel for Under 22s: Young people under the age of 22 can enjoy free travel on most bus services across Scotland.
- Concessionary travel for 60+ and disabled people: Individuals aged 60 and over, as well as those with disabilities (including mental health conditions such as mental illness, mental disorder, and personality disorder), are eligible for free or concessionary travel.
- Young Scot benefits: For those aged 11 to 26, the NEC incorporates the Young Scot branding, complete with the PASS hologram. This serves as proof of age and unlocks a wealth of local, national, and international discounts. Specifically, 16-18 year olds and full-time volunteers under 26 can benefit from a 1/3 discount on adult single fares on many bus routes and discounts on rail journeys and season tickets.
- School Services: All secondary schools within Perth and Kinross use the NEC for cashless catering, allowing students to make purchases easily and securely.
- Library Access: Your NEC can be used as your library card, granting you access to resources at local libraries and school libraries.
- Voluntary Proof of Age: The card can also be used as a voluntary form of identification to prove your age.
Accessing Services Online
Perth & Kinross Council, in conjunction with the Improvement Service, offers a streamlined online application process through the getyournec.scot website. This platform allows Scottish residents to apply for and manage their NEC cards entirely online. The following services are available online:
- Apply for a new under 22s bus pass.
- Apply for a new over 60s bus pass (applications can be submitted up to two weeks before your 60th birthday).
- Apply for a Young Scot card.
- Apply for a new disabled bus pass.
- Apply to renew an expired or expiring card.
- Request a photo update for your card.
- Request a replacement card.
Once your online application is processed, your new NEC card will be delivered directly to your home address. Please note that enquiries regarding online applications should be directed to the getyournec.scot website, where you can also track your application's progress.
Alternative Application Methods
For those who are unable to apply online, or who prefer a paper-based process, application forms can be downloaded. An application form (available as a Word document) can be found on the Perth & Kinross Council website. Completed forms, along with copies of supporting documents, should be returned as instructed.
Essential Documentation
All applicants are required to provide proof of identity, address, and a suitable photograph. For individuals applying for a disabled bus pass, proof of eligibility is also necessary. If you require a paper application form to be posted to you, or if you wish to make an appointment to discuss your application, you can contact the Customer Service Centre:
- Phone: 01738 475000
- Email: [email protected]
Free Bus Travel for Under 22s: A Closer Look
The initiative for free bus travel for under 22s is a significant benefit. The Freebus.scot website offers extensive information on how to apply. Here's a breakdown of the application process by age group:
| Age Group | Application Options | Parent or Guardian to Apply |
|---|---|---|
| 0-4 year olds | Bus travel is free for under 5s. | N/A |
| 5-15 year olds | Primary school: Parents Portal Secondary school: getyournec.scot | A parent, guardian, or carer must apply on behalf of the child. |
| 16-21 year olds | Apply online via getyournec.scot or download free bus travel onto an existing NEC card using the Transport Scot Pass Collect app. | No |
If you cannot or do not wish to apply online, the required forms are available for download.
Free Rail Travel for Visually Impaired Passengers
A commendable pilot scheme introduced from 1st April 2025 provides free rail travel for companions of visually impaired NEC cardholders. Individuals holding a Sight Impaired National Entitlement Card (NEC) with the 'eye+1' symbol can bring one companion with them at no extra cost when travelling on ScotRail services within Scotland. This initiative significantly enhances accessibility for visually impaired travellers and their companions.
Lost, Stolen, or Damaged Cards
Misplacing your NEC card is not a cause for major concern. You can request a replacement card if yours is lost, stolen, or damaged. To do this, please email [email protected] or call the Customer Service Centre on 01738 475000. You will need to provide your full name, home address, and date of birth.
Important Note: If your replaced card was linked to other services, such as free school meals or a library account, you will need to present the new card at the relevant school or library to have these services reactivated. This ensures continuity of access.
Renewing Your NEC Card
Renewing your NEC card is a straightforward process, particularly for those with specific entitlements. Individuals holding a disabled or companion (+1) entitlement card must provide current proof of eligibility when their card is due for renewal. Renewal can be completed online via the 'Online Services' link mentioned earlier. Alternatively, you can email your entitlement proof documents to [email protected].
The documentation submitted for renewal must be dated within the last 18 months and should clearly confirm the duration of your benefit entitlement. This ensures that your concessionary travel rights are maintained accurately.
The Thistle Assistance Card and App
While not directly part of the NEC system, the Thistle Assistance Card and App, supported by Tayside & Central Scotland Transport Partnership (Tactran), is another valuable resource for public transport users in the region. Its aim is to assist anyone who experiences difficulties using public transport due to age, disability, or illness. The card and app provide a discreet way to communicate specific assistance needs to bus drivers.
How the Thistle Assistance Card and App Works
The Thistle Assistance Card comes with peel-off stickers. These stickers are designed to represent various disabilities (square stickers) and the type of help required (rectangular stickers). By presenting the card to the bus driver, users can quickly and clearly convey their needs. The back of the card also allows for additional personal notes that might be helpful for the driver.
It is crucial to remember that the Thistle Assistance Card and App are for informational purposes only and do not grant any concessionary or discounted fares. These packs are available free of charge from Council offices and libraries throughout Perth and Kinross, as well as from various local voluntary and community organisations.
Frequently Asked Questions
Q1: How do I apply for a free bus pass for my child under 22 in Perth & Kinross?
For children aged 5-15, a parent or guardian can apply via the Parents Portal for primary school or through getyournec.scot for secondary school. For those aged 16-21, they can apply themselves online at getyournec.scot or use the Transport Scot Pass Collect app.
Q2: What proof do I need to provide to get a disabled bus pass?
In addition to proof of person, address, and a photograph, you will need to provide proof of eligibility for your disability. Specific details on acceptable documentation can be obtained by contacting the Customer Service Centre.
Q3: Can I renew my NEC card if it's expired?
Yes, you can renew an expired or expiring NEC card. The process can be done online via getyournec.scot, or by emailing your renewed entitlement proof to [email protected].
Q4: What should I do if I lose my NEC card?
If your NEC card is lost, stolen, or damaged, you should contact the Customer Service Centre by phone on 01738 475000 or email [email protected] to request a replacement card. Remember to update any services linked to your old card.
Q5: Does the Thistle Assistance Card give me cheaper bus fares?
No, the Thistle Assistance Card is solely for communicating your needs to the bus driver and does not provide any fare discounts.
Conclusion
The National Entitlement Card is an invaluable asset for residents of Perth and Kinross, simplifying access to essential travel concessions and community services. By understanding the application processes and available benefits, individuals can make the most of what the NEC offers, ensuring smoother and more accessible journeys across Scotland.
If you want to read more articles similar to Perth & Kinross Travel: Your NEC Guide, you can visit the Travel category.