Leicester Hospitals Contact Guide

Navigating the healthcare system can sometimes feel like a labyrinth, and when you need to contact a hospital, having the right information at your fingertips is crucial. This guide is designed to provide you with the essential contact details for Leicester's hospitals, ensuring you can easily reach the right department or access the information you need. Whether you're looking to inquire about services, provide feedback, or understand parking arrangements, we've got you covered.

Leicester Hospitals: Key Contact Information

Leicester's hospitals are part of the University Hospitals of Leicester NHS Trust (UHL), which operates three main hospital sites: Leicester Royal Infirmary, Glenfield Hospital, and University Hospital of Leicester. Each site offers a wide range of specialist services, and while there's a central point of contact, knowing the specific details for each can be beneficial.

General Enquiries and Switchboard

For general enquiries and to be directed to the correct department, the primary contact number for Leicester's hospitals is their main switchboard. This is your first port of call for most queries, whether you're trying to reach a specific ward, a patient's relative, or a particular clinic.

Main Switchboard Number: 0300 303 1573

This number connects you to the central operator who can assist in directing your call. It's advisable to have any relevant patient information, such as a name or date of birth, ready if you are trying to reach a specific individual or department. Remember that call handlers will have strict protocols regarding patient confidentiality, so be prepared for them to verify your identity if you are requesting information about a patient.

Online Resources and Website

In today's digital age, a wealth of information is available online. The official website for the University Hospitals of Leicester NHS Trust is an invaluable resource. It provides comprehensive details about all three hospital sites, including:

• Services offered at each hospital
• Visiting hours and policies
• Patient information leaflets
• Directions and travel information
• Departmental contact details
• News and updates

The website is regularly updated and is an excellent place to start if you're looking for specific information before making a phone call. You can find it at: www.leicestershospitals.nhs.uk

Car Park Information

For visitors and patients, understanding car parking arrangements is often a key concern. Leicester's hospitals provide parking facilities, and the Trust has specific information available regarding:

• Car park locations and opening times
• Parking charges
• Season ticket options for frequent visitors
• Exemptions for certain individuals (e.g., disabled badge holders, frequent attendees)

To get the most up-to-date information on car parks, charges, season tickets, and any exemptions, you should visit the official website or contact the Car Park Office directly on-site at the hospital. While a specific number for the Car Park Office isn't provided in the general information, accessing the website will likely lead you to the correct contact details or a dedicated section on parking.

Providing Feedback and Comments

Your experiences at Leicester's hospitals are important, and the Trust actively encourages feedback. Comments and suggestions help them to improve their services. If you wish to share your thoughts on your experience, whether positive or negative, you can do so through the channels provided on their website or by speaking to staff directly. The feedback process is designed to be accessible and valued.

Frequently Asked Questions (FAQs)

Here are some common questions you might have when trying to contact Leicester's hospitals:

Q1: How do I find out visiting hours for a specific ward?

A1: Visiting hours can vary between wards and hospitals. The best approach is to check the official Leicestershire Hospitals website (www.leicestershospitals.nhs.uk) for the most current information, or call the main switchboard on 0300 303 1573 and ask to be connected to the relevant ward.

Q2: I need to book an appointment. Who should I contact?

A2: Appointment booking procedures can differ depending on the department. Often, you will be contacted by the hospital directly with appointment details. If you need to reschedule or inquire about an existing appointment, it's best to call the main switchboard (0300 303 1573) and ask for the specific clinic or department you are scheduled to attend.

Q3: What if I need to contact a patient directly?

A3: If you know the patient is admitted, you can call the main switchboard on 0300 303 1573. They will be able to transfer your call to the patient's ward, provided it is permitted and the patient is able to receive calls. Please be mindful of patient privacy and the fact that staff may not be able to disclose patient information to you without explicit consent.

Q4: Where can I find information about parking charges?

A4: Detailed information about car park charges, locations, and any concessions can be found on the Leicestershire Hospitals website (www.leicestershospitals.nhs.uk) or by contacting the Car Park Office on-site at the hospital.

Q5: How can I provide feedback about my hospital experience?

A5: Leicester's hospitals welcome feedback. You can usually provide feedback via their website, by speaking to a patient liaison officer, or by contacting the PALS (Patient Advice and Liaison Service) team. Details for PALS are typically available on the hospital's website.

Hospital Sites Overview

To further assist you, here's a brief overview of the main hospital sites operated by UHL:

It's important to note that while the main switchboard number is a universal point of contact, specific departments or clinics might have their own direct lines listed on the hospital's website. Always refer to the official website for the most accurate and up-to-date contact details.

Tips for Contacting Hospitals

To ensure your call is as efficient as possible:

• Be Prepared: Have all necessary information ready, such as patient name, date of birth, or appointment reference number.
• Be Clear and Concise: State the reason for your call clearly.
• Be Patient: Hospitals are busy environments, and wait times can occur.
• Note Down Information: Keep a pen and paper handy to jot down any important details, names, or reference numbers provided during your call.
• Check the Website First: Many common queries are answered on the hospital's website, which can save you time.

By using this guide, you should be well-equipped to contact Leicester's hospitals for your needs. Remember that the staff are there to help, and providing clear information will assist them in assisting you effectively.

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