02/01/2018
Navigating the process of paying a Parking Charge Notice (PCN) can sometimes feel a little daunting, especially when you're looking for the most efficient and convenient method. Bristol City Council offers several ways to settle your PCN, with opportunities for significant discounts if you act promptly. This guide will walk you through all the available options, from paying online to sending a cheque, and explain what happens if you miss the payment deadlines.
Understanding Your PCN and Discounts
When you receive a PCN from Bristol City Council, it's important to note the details regarding payment deadlines and potential discounts. The council incentivises prompt payment to streamline the process. You can often secure a 50% discount if you pay your PCN quickly.
The timeframe for this discounted payment depends on how the PCN was issued:
- Issued by a Civil Enforcement Officer (CEO) at the location of the contravention: You have the option to pay the discounted amount within 14 days of the date of service of the notice.
- Received in the post: You have the option to pay within 21 days of the date of service of the notice.
The crucial "date of service" is clearly stated on the PCN itself or the accompanying letter. Always refer to this date to ensure you meet the discounted payment window.
What You Need to Pay
To make a payment, you will need your PCN number. This unique identifier typically begins with the letters 'BS' or 'OB', followed by eight digits (e.g., BS12345678). If you have misplaced your PCN, don't worry. Bristol City Council provides a dedicated Parking Services form that you can fill out to retrieve the necessary details.
Ways to Pay Your Bristol PCN
Bristol City Council offers a variety of payment methods to suit your preferences. Whether you prefer the ease of online transactions, the directness of a phone call, or the traditional method of sending a cheque, there's an option for you.
1. Pay Online
Paying your PCN online is often the quickest and most straightforward method. You can typically access the council's payment portal through their official website. You'll need your PCN number to proceed with the payment.
2. Automated Phone Service
For those who prefer to pay over the phone, Bristol City Council operates a 24-hour automated service. You can call 0117 903 6402 to make your payment. Please be aware that your phone provider's access charge will apply to this call.
3. Sending a Cheque
If you prefer to pay by cheque, you can send it to the following address:
Payment Processing (Parking PCN)
PO Box 3399
Bristol City Council
Bristol, BS1 9NE
Please make the cheque payable to "Bristol City Council". It's advisable to write your PCN number on the back of the cheque to ensure it is allocated correctly.
What Happens If You Don't Pay?
It's essential to adhere to the payment deadlines to avoid additional charges and further enforcement action. The consequences of non-payment vary depending on whether the PCN was issued by a CEO or received by post, and how long the payment is outstanding.
PCNs Issued by a CEO
- Within 14 days of service: Pay the discounted rate.
- Between 14 and 28 days of service: You have a further 14 days to pay the full charge without further penalty.
- After 28 days of service: You may receive a "Notice to Owner". You will then have an additional 28 days to pay the full charge or submit an appeal. A reminder letter might also be sent.
PCNs Received by Post
- Within 21 days of service: Pay the discounted rate.
- Between 21 and 28 days of service: You have a further 7 days to pay the full charge or appeal. A reminder letter may also be issued.
All PCNs - Escalation of Charges
If a PCN remains unpaid, the penalties can escalate significantly:
- Charge Certificate: If the PCN is still unpaid, you may receive a Charge Certificate. This will increase the original amount due by 50%. You might also receive a text message reminder.
- County Court Registration: If the PCN remains unpaid after a Charge Certificate is issued, it may be registered with the Traffic Enforcement Centre at the County Court. This will result in an additional £10 court registration fee being added to the total outstanding amount, and an Order for Recovery may be issued.
- Enforcement Agents (Bailiffs): Should the PCN still be outstanding, Bristol City Council may instruct Enforcement Agents (bailiffs) to recover the money owed. In this scenario, you will also be liable for the Enforcement Agents' fees, which can be substantial.
Checking Your Case Details
If you need to review the specifics of your PCN, including potential evidence such as images of the contravention, you can do so online. Visit https://ocmlive.xrxpsc.com/bristol/OCM-FE/OCM/ (this will open in a new window). This portal provides access to your case details and can be a valuable resource.
Summary of Payment Deadlines and Discounts
To make it easier to track, here's a quick reference table:
| Issuance Method | Discounted Payment Window | Full Charge Payment Window (after discount period) | Notice to Owner/Further Action |
|---|---|---|---|
| Issued by CEO | 14 days from service date | Further 14 days (total 28 days) | After 28 days |
| Received by Post | 21 days from service date | Further 7 days (total 28 days) | After 28 days |
Important Note: Always check the specific dates on your PCN as they are the definitive guide.
Frequently Asked Questions
Q1: How do I find my PCN number?
A1: Your PCN number is clearly stated on the notice you received, usually starting with 'BS' or 'OB' followed by 8 digits.
Q2: Can I pay my PCN with a credit or debit card?
A2: While the information provided details online, phone, and cheque payments, it's best to check the Bristol City Council website or contact them directly for the most up-to-date payment methods, including card payments.
Q3: What happens if I appeal my PCN and it's rejected?
A3: If your appeal is rejected, you will be given a new deadline to pay the PCN, often at the full charge amount. Details will be provided with the rejection notice.
Q4: Can I pay in installments?
A4: The provided information does not mention installment plans. Typically, PCNs are expected to be paid in full. You may need to contact Bristol City Council directly to inquire about any potential hardship arrangements.
Paying your PCN promptly is the best way to avoid escalating charges and potential enforcement action. Familiarise yourself with the deadlines and choose the payment method that works best for you.
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