02/12/2020
When you have an appointment at the University Hospital of North Tees, ensuring a smooth and reliable journey from Hartlepool is paramount. Whether it's for a routine check-up, a specialist consultation, or visiting a loved one, understanding the various transport options available can alleviate significant stress. This comprehensive guide will walk you through the shuttle service, public transport, dedicated patient schemes, and the convenience of taxis, ensuring you arrive at your destination with ease and comfort.
- The Convenient Shuttle Bus Service
- Taxis: A Direct and Comfortable Option
- Public Bus Services
- Dedicated Patient Transport Schemes
- Financial Support for Travel Costs
- Comparing Your Transport Options
- Frequently Asked Questions (FAQs)
- Is the hospital shuttle bus service free?
- How long does the shuttle bus journey take?
- Do I need to book the shuttle bus in advance?
- Are there discounts available for taxis to the hospital?
- Can I get help with my travel costs if I receive benefits?
- What if I have a disability or mobility problems and need transport?
- How far in advance should I book non-emergency patient transport?
- Conclusion
The Convenient Shuttle Bus Service
One of the most straightforward and cost-effective ways to travel between the University Hospital of Hartlepool and the University Hospital of North Tees is by utilising the dedicated shuttle bus service. This service operates regularly, providing a direct link between the two hospital sites, making it an ideal choice for many patients and visitors.
Service Details and Timetable
The shuttle bus runs Monday to Friday, offering a reliable schedule throughout the day. The journey between the two hospital sites typically takes approximately 30 minutes, providing a quick transfer without the hassle of multiple changes or navigating complex routes.
Departures from University Hospital of Hartlepool:
- 08:30
- 10:00
- 11:15
- 13:15
- 14:45
- 17:00
- 18:30
Departures from University Hospital of North Tees:
- 09:15
- 10:45
- 12:00
- 14:00
- 16:00
- 17:45
- 20:00
It's important to note that this shuttle service is entirely free to use. To book your seat or for any further information regarding the shuttle bus, you simply need to ring the trust's service desk on 01429 522550. Booking in advance is always advisable to ensure availability, especially during peak times.
Taxis: A Direct and Comfortable Option
For those seeking a more direct, private, or flexible transport solution, taxis offer a highly convenient alternative. The trust has even negotiated special arrangements to make this option more accessible for patients and their relatives.
Boro Taxis: Your Discounted Ride
The trust has successfully negotiated discounts with its approved taxi provider, Boro Taxis. This is excellent news for patients and relatives who require transport for appointments or visiting purposes. Opting for a taxi provides a door-to-door service, eliminating the need to adhere to fixed bus timetables or navigate multiple stops. This can be particularly beneficial for individuals with mobility challenges, those carrying personal items, or anyone who simply prefers a more private and comfortable journey.
When considering a taxi, remember to mention that you are travelling to or from a hospital appointment or visit to inquire about the negotiated discounts. While the exact discount percentage may vary, it represents a valuable saving on what is already a convenient mode of transport. Taxis offer unparalleled flexibility, allowing you to depart at your desired time and travel directly to the hospital entrance, ensuring you arrive punctually and without unnecessary stress.
Whether you're rushing to an urgent appointment or simply want to avoid the complexities of public transport, a taxi provides a reliable and efficient solution. It offers a peace of mind that comes with knowing you'll be transported directly to your destination by a professional driver. For many, especially those who might be feeling unwell or anxious about their appointment, the comfort and privacy of a taxi can make a significant difference to their overall experience.
Public Bus Services
Public buses present another viable option for reaching the University Hospital of North Tees. Several bus companies operate services that can take you from Hartlepool to the vicinity of the hospital.
Key Bus Providers and Information
- Stagecoach Bus: For information and timetables, you can call their Hartlepool office on 01429 267092 or their Stockton office on 01642 602112. Stagecoach North East notably operates a bus from Victoria Road - Grand Hotel to High Street Stand C, with services running every 30 minutes. This journey typically takes around 58 minutes, and tickets are usually in the range of £3-£4.
- Arriva: You can contact Arriva customer service on 0844 800 44 11 for details on their routes and schedules.
- Traveline: For comprehensive public transport information across the UK, including bus routes and times, you can call Traveline on 0871 200 22 33.
Planning your journey in advance using these resources or through Connect Tees Valley can help you identify the most suitable bus route and timing for your hospital visit. While public buses are generally a cost-effective choice, it's essential to factor in journey time, potential transfers, and walking distances from the bus stop to the hospital entrance.
Dedicated Patient Transport Schemes
For individuals who face significant challenges in arranging their own transport due to medical conditions, mobility problems, or a lack of direct bus routes, the trust offers various supportive schemes.
Volunteer Driver Scheme
A volunteer driver scheme has been established to assist people who require help getting to their appointments. For further information and booking through the trust’s service desk, you can ring 01429 522550. Additionally, a volunteer driver scheme can be booked through the Social Resource Centre in Ferryhill, which can be contacted on 01740 658880. Be aware that there may be a charge for this service, which typically depends on the length of the journey.
Non-Emergency Patient Transport Services
If you have a medical condition or mobility problems that prevent you from using standard transport, you might be eligible for non-emergency patient transport services to and from the hospitals. Eligibility is determined by a series of questions, so be prepared to provide details about your condition and transport needs. It's crucial to apply for this service at least two to three weeks before your appointment to ensure arrangements can be made.
Contact Numbers for Patient Transport:
- Teesside patients: Call the Transport Information Service on 01642 263122.
- North Yorkshire patients: Call the Advanced Booking Service on 0300 330 2000.
- East Durham patients: Call Travel Response on 0191 383 5383.
Financial Support for Travel Costs
Understanding that travel costs can be a barrier for some, there is support available, particularly for those on certain welfare benefits.
Hospital Transport Costs Scheme
Patients receiving specific welfare benefits may be eligible for financial support to help with their travelling costs under a national Hospital Transport Costs scheme. This scheme aims to ensure that no one is prevented from attending essential appointments due to transport expenses. More information about this scheme is available from the trust’s cashiers’ offices. You can phone the trust’s cashiers office through the main switchboard on 01642 617617.
Support for Disabilities
The hospital is committed to working with individuals with disabilities to find the best transport arrangements to fit their specific needs. It's always advisable to discuss your requirements with the service desk or the relevant transport service to ensure appropriate provisions are made.
Comparing Your Transport Options
To help you decide the best way to travel, here’s a comparative overview of the main transport methods:
| Transport Method | Cost | Convenience | Booking/Eligibility | Ideal For |
|---|---|---|---|---|
| Hospital Shuttle Bus | Free | High (direct, regular) | Book via trust service desk (01429 522550) | Regular travellers between sites, budget-conscious, those without mobility issues. |
| Taxis (Boro Taxis) | Variable (discounts available) | Very High (door-to-door, flexible) | Directly with Boro Taxis, inquire about trust discounts | Urgent appointments, mobility issues, desire for privacy/comfort, direct travel. |
| Public Buses (Stagecoach, Arriva) | Low (£3-£4 approx.) | Medium (fixed routes/times, potential transfers) | No booking, just turn up; check timetables (Stagecoach, Arriva, Traveline) | Budget-conscious, comfortable with public transport, no significant mobility issues. |
| Volunteer Driver Scheme | Variable (charge based on journey length) | High (assisted, personalised) | Book via trust service desk (01429 522550) or Social Resource Centre (01740 658880) | Those needing assistance but not eligible for full patient transport. |
| Non-Emergency Patient Transport | Free (if eligible) | High (tailored to needs) | Strict eligibility criteria, book 2-3 weeks in advance via regional numbers | Patients with significant medical/mobility problems requiring specialised transport. |
Frequently Asked Questions (FAQs)
Is the hospital shuttle bus service free?
Yes, the shuttle bus service operating between the University Hospital of Hartlepool and the University Hospital of North Tees is completely free for all users.
How long does the shuttle bus journey take?
The shuttle bus journey between the two hospital sites takes approximately 30 minutes.
Do I need to book the shuttle bus in advance?
It is advisable to book your seat on the shuttle bus in advance by calling the trust's service desk on 01429 522550 to ensure availability.
Are there discounts available for taxis to the hospital?
Yes, the trust has negotiated discounts with its taxi provider, Boro Taxis, for patients and relatives travelling for appointments or visiting purposes. It's recommended to inquire about these discounts when booking.
Can I get help with my travel costs if I receive benefits?
Yes, patients on certain welfare benefits may be eligible for financial support for their travelling costs under a national Hospital Transport Costs scheme. Further information can be obtained from the trust’s cashiers’ offices by calling 01642 617617.
What if I have a disability or mobility problems and need transport?
If you have a medical condition or mobility problems, you may be eligible for non-emergency patient transport services. You should apply at least two to three weeks before your appointment. The hospital is also committed to working with individuals to find the best transport arrangements to fit their needs.
How far in advance should I book non-emergency patient transport?
You should apply for non-emergency patient transport at least two to three weeks before your appointment to allow sufficient time for arrangements to be made and eligibility to be assessed.
Conclusion
Travelling to the University Hospital of North Tees from Hartlepool doesn't have to be a source of worry. With a range of options from the convenient and free shuttle bus to discounted taxi services, public transport routes, and specialised patient support schemes, there is a solution to fit almost every need and circumstance. By planning your journey in advance and utilising the resources and contact numbers provided, you can ensure a stress-free and timely arrival for your essential hospital visits. Your health and peace of mind are paramount, and these transport provisions are designed to support just that.
If you want to read more articles similar to Your Guide to North Tees Hospital Transport, you can visit the Transport category.