30/06/2025
In the bustling landscape of Teesside, where daily commutes and late-night journeys are a common thread in the fabric of local life, one taxi firm consistently stood out: Tees Valley Cabs. More than just a service provider, this Stockton-based company carved out a reputation built on an unwavering commitment to its community and a profound sense of humanity that extended far beyond the meter. For three decades, they were not merely a means of transport, but a pillar of support, a source of comfort, and a testament to the power of a family business deeply rooted in its local environment. Their story, however, recently reached a poignant turning point, as the family behind the beloved firm announced its sale to Boro Cars, marking the end of an era for many.
The journey of Tees Valley Cabs began 30 years ago, when four brothers, born and bred in Stockton, took over from County Cars. With just two cars to their name, Mazi, Zazi, Abbass, and the late Mohammed 'Fazza' Farooq embarked on a mission that transcended typical business ambitions. They poured their hearts and souls, their very 'everything', into the venture. What started as a modest operation slowly but steadily blossomed into a formidable fleet of 125 cars, each vehicle a testament to their relentless hard work, dedication, and the trust they meticulously built with their growing legion of loyal customers. Their success wasn't measured solely in vehicle count or revenue, but in the countless lives they touched and the indelible mark they left on the Teesside community.
A Heart for the Community: More Than Just a Ride
What truly set Tees Valley Cabs apart was their extraordinary ethos of community service and genuine care for their passengers. In an industry often perceived as transactional, the brothers instilled a philosophy that prioritised people over profit. Mazi eloquently articulated this, stating, 'people were people to us, not just numbers.' This wasn't just a slogan; it was a deeply ingrained principle that guided their every action. During the unprecedented challenges of the Covid-19 pandemic, for instance, they demonstrated their unwavering commitment by offering free taxi services for essential NHS workers, ensuring doctors and nurses could get to their critical roles without worry. This act of generosity alone spoke volumes about their dedication to the frontline heroes and the wider public health effort.
Beyond organised initiatives, the individual acts of kindness performed by Tees Valley Cabs drivers became legendary. Mazi himself recounted an 'unforgettable journey' from the early hours of one morning, a story that perfectly encapsulates the firm's compassionate approach. Driving near Eaglescliffe, he spotted a young girl walking alone in just a toga. Concerned, he circled back, and finding her still there, pulled over to offer assistance. She was in distress, having been left penniless and without her phone by another taxi driver, attempting to walk all the way to Carlton, near Sedgefield. Without hesitation, Mazi took her home. His concern didn't end at the drop-off; he waited, revving his engine to ensure she was safely inside when no lights came on. It was only when a neighbour investigated that they discovered the girl had fallen asleep in the backyard. She could have suffered hypothermia, but Mazi’s vigilance saved her. A thank-you card she sent afterwards, stating 'if it wasn't for you, I wouldn't have got home safely,' became a cherished reminder of why they did what they did. This incident, for Mazi, underscored a lifelong principle: 'It's never been about the money.'
The spirit of giving permeated every aspect of their operation. Drivers were not just employees but extensions of the family's compassionate outlook. There were 'hundreds of free taxis' given over the years, countless instances where drivers went above and beyond the call of duty. Mohammed 'Fazza' Farooq, one of the brothers who sadly passed away, was particularly renowned for his immense generosity. Mazi fondly remembered him: 'Faz would give people money out of his own pocket. The amount of people he helped - he was a giant among men. He couldn't say 'no' - he was a lovely guy.' This personal touch, this genuine willingness to help those in need, cultivated a deep sense of loyalty and affection from their clientele and the wider community.
A Bittersweet Farewell: The End of an Era
The decision to sell Tees Valley Cabs was not made lightly. It was a choice born from profound personal tragedy and the need to prioritise family well-being. The brothers had endured a 'double heartbreak,' losing their beloved brother Fazza and then their mother. The weight of these losses, combined with the immense responsibility of running a large and demanding business, became too much to bear. Mazi candidly expressed the depth of their sorrow: 'It's with heavy, heavy hearts that we've had to sell, but we have to look after our family.' The emotional toll of their decision was palpable, not just for the family, but for their dedicated staff and drivers, and indeed, for the entire Teesside community who had come to rely on and respect them. Messages of support flooded in from well-wishers, a testament to the strong bonds they had forged.
The outpouring of appreciation from customers underscored the unique position Tees Valley Cabs held in the community. One customer and Teesside Live reader remarked, 'Best taxi firm in Teesside, going to be missed by many.' Another, who relied on their services for regular trips to Durham with his guide dog, shared, 'Good luck guys you have always looked after me and my guide dog from travelling to Durham five days a week to when I need help just getting around locally, thanks for being there.' These testimonials paint a vivid picture of a firm that didn't just provide a service but offered genuine assistance, understanding, and human connection.
The Legacy of Tees Valley Cabs
While the ownership has changed hands, the legacy of Tees Valley Cabs is one that will undoubtedly endure. The family's commitment to charity work, from providing food bags to various community initiatives, and the awards they won for their good deeds, speak volumes about their dedication beyond commercial interests. Their story is a powerful reminder that business can, and should, have a heart. It showcases how a local enterprise, built on strong family values and an unwavering commitment to its community, can achieve remarkable success and leave a lasting positive impact.
The takeover by Boro Cars marks a new chapter for taxi services in Teesside. While the operational specifics of the transition will unfold, the spirit of Tees Valley Cabs — of going the extra mile, of treating people with dignity and kindness, and of being a true pillar of the community — serves as an inspiring benchmark for any business. The Farooq brothers built more than a taxi company; they built a
community spirit that resonated deeply within Stockton and beyond. Their
family legacy is one of service, empathy, and an
unforgettable journey of dedication to their hometown. Though their direct involvement concludes, the memory of their exceptional
customer care and unwavering commitment will undoubtedly live on in the hearts of those they served.
| Feature | Tees Valley Cabs Approach | Implied Standard Taxi Firm Approach |
|---|---|---|
| Core Philosophy | People-centric; 'people were people to us, not just numbers' | Transaction-focused; primary goal is fare collection |
| Community Engagement | Active involvement; free rides (NHS, distressed passengers), charity work, awards for good deeds | Primarily provides transport service; less emphasis on direct community support beyond service |
| Customer Relationship | Deeply personal; drivers encouraged to help, go above and beyond, build trust | Professional but often impersonal; focus on efficient pick-up/drop-off |
| Business Growth | Organic, built on reputation, loyalty, and word-of-mouth over 30 years from 2 to 125 cars | Market share acquisition, potentially through mergers or scaling operations rapidly |
| Driver Ethos | Compassionate, willing to offer personal financial help (e.g., Fazza), prioritising safety and well-being | Adherence to company policies, focus on routes and timely completion of fares |
Frequently Asked Questions
Who were Tees Valley Cabs?
Tees Valley Cabs was a highly regarded, family-run taxi firm based in Stockton, Teesside. It was operated by four brothers – Mazi, Zazi, Abbass, and the late Mohammed 'Fazza' Farooq – who were born and bred in the area.
How long had Tees Valley Cabs been operating?
The firm had been operating for 30 years, taking over from County Cars with just two vehicles and growing into a fleet of 125 cars.
Why did Tees Valley Cabs decide to sell the business?
The family decided to sell due to a 'double heartbreak,' having lost one of their beloved brothers, Mohammed 'Fazza' Farooq, and their mother. The decision was made with 'heavy, heavy hearts' to look after their family.
What was Tees Valley Cabs known for?
They were renowned for their exceptional community spirit and customer care. This included giving 'hundreds of free taxis,' offering free journeys for NHS workers during Covid, rescuing penniless or stranded passengers, and extensive charity work within the community.
Did Tees Valley Cabs win any awards?
Yes, the family did lots of charity work over the years, from providing food bags to helping in the community, and had also won awards for their good deeds, reflecting their positive impact.
Who has taken over Tees Valley Cabs?
The firm has been taken over by Boro Cars, marking a new chapter for the taxi services previously provided by Tees Valley Cabs.
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